AUTODESK APP BLANK PAGE !

[hamoodpg]

Hi Autodesk app was working fine but today whenever I start the app it shows a blank page and that affected my student licenses on autocad I tried to follow a solved solution but it didn't work please if anyone can help just post your solution 

[Anonymous]

I have the same issue. on a student license too. really need help.

I tried this solution but did not work: 

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Install-Autodesk-Desktop...

[Mark.Lancaster]

@Anonymous  and @hamoodpg 

Many have reported this issue..  Most likely a backend issue at Autodesk..  However I wouldn't worry about it..  The Desktop app is bloatware and causes more issues than it resolved.

[AllenJessup]

This problem has been escalated.

[srinivasarao.potla]

Hi@hamoodpg

Thanks for your feedback.

The issue is fixed.

Could you please try this?

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Please let me know if it works.

Regards,

Srinivas.

[AllenJessup]

Doesn't work for me any more than THIS did.

[ToddRogers-WPM]

Same here. It's still broke!

[AllenJessup]

@srinivasarao.potla 

I posted a link to the fix in another forum and it's not working for anyone there who has tried it.

[srinivasarao.potla]

Hi,

Thanks for the update.

Please ask them to restart the system and try this.

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Regards,

Srinivas.

[ToddRogers-WPM]

Ummm, as you can see we are telling you that we already did that, and it's not working.

[AllenJessup]

@srinivasarao.potla 

I rebooted my computer and now it works. Rebooting isn't the first thing you go for if you have a couple of projects open. I'm thankful for the fix but I've probably lost 3 hours trying to make what should be a simple app work.

[AllenJessup]

@srinivasarao.potla 

It looks like the results are about 50/50. Some the reboot helps. Others have rebooted at least twice with no results.

[ToddRogers-WPM]

Mine is mysteriously working today.

[AllenJessup]

Mine is still working this morning. Hopefully that is a good sign.

[Anonymous]

If you have any virus/firewall programs active close them down then end the desktop app process in the task manager and restart the app.

[daniel_lyall]

That does not work for me at all.

[Anonymous]

My still a blank screen! 😥😪

[srinivasarao.potla]

Hi@Frjuniornogueira,

Please re-start the system and try this

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

still if you see the issue then check this

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-completely-remove...

Please let me know if it works.

Regards,

Srinivas.