AutoDesk An error occurred while preparing the installation

[eceilaydaa]

I have tried everything on Youtube. I still get the same error. Please help, I have urgent need.

[eceilaydaa]

this is the screenshot

[cadffm]

Contact Autodesk.. ask for help to install.

[mdavis22569]

@cadffm NOOO.. 

@eceilaydaa Don't use the Webinstaller.. Try the full Browser installer:

Try this:

P1:

https://efulfillment.autodesk.com/NetSWDLD/2024/ACD/CC46AD7F-5075-3702-B2BF-CFCC5AB8468B/SFX/AutoCAD...

P2:

https://efulfillment.autodesk.com/NetSWDLD/2024/ACD/CC46AD7F-5075-3702-B2BF-CFCC5AB8468B/SFX/AutoCAD...

Download both fully then try installing it. 

[cadffm]

"NOOO.."

? 😄

[mdavis22569]

Why rush to send him off to another support ... it's an easy fixed normally. I see it daily. 

[cadffm]

Right 👍

It's like: Why asking in forum, if the message saying Ask AutoDESK 

[mdavis22569]

It's a known issue.   

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-install-...

[eceilaydaa]

I have contacted the support actually they directed me to the forum

[mdavis22569]

Did you try my 2 links @eceilaydaa   Download them both and then try installing it?

[eceilaydaa]

tunately it didnt work 😞 it didnt give the same error but just closed the application after it extracted/downloaded 

[cadffm]

Wow,

unexpected for me.

[eceilaydaa]

this one perfectly downloads but then nothing happens

[mdavis22569]

https://efulfillment.autodesk.com/NetSWDLD/2024/ACD/CC46AD7F-5075-3702-B2BF-CFCC5AB8468B/SFX/AutoCAD...

https://efulfillment.autodesk.com/NetSWDLD/2024/ACD/CC46AD7F-5075-3702-B2BF-CFCC5AB8468B/SFX/AutoCAD...

2 should work now

[eceilaydaa]

the download from the screenshot is complete but nothing starts 😞

[mdavis22569]

Do you have the fire wall / anti-virus off?

Clean out your C:\Autodesk folder completely, as well as your DOWNLOAD folder.   Only having my 2 links there.

Clean out the %temp% folder

From there right click on 001_002 and click Run As Admin ..   Pick C:\Autodesk for the download location

[eceilaydaa]

I have the antivrus systems off. I deleted the C:\Autodesk folder. Should I Clean out the %temp% folder completely? it says preparing but still nothing happens

[t_shanr]

@eceilaydaa Hi, Could you open services and verify that Autodesk Access Service Host is running? in case if it is not then can you right click on it and try and start it. Do let me know how it goes.

***In case if you don't see anything called Autodesk Access Service Host in Services, then you will have to download and install ODIS : https://emsfs.autodesk.com/utility/odis/1/installer/latest/AdODIS-installer.exe

The general idea is that the Access service host service should be running fo you to install the applications as all the newer Autodesk applications utilize the on demand installer(ODIS) to install

[eceilaydaa]

how can I open services?

[t_shanr]

In Windows search type "Services" or press Windows+R on your keyboard and type in services.msc and hit enter, that should open Services for you.