AutoDesk An error occurred while preparing the installation

[eceilaydaa]

I have tried everything on Youtube. I still get the same error. Please help, I have urgent need.

[mdavis22569]

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@eceilaydaa wrote:

I have the antivrus systems off. I deleted the C:\Autodesk folder. Should I Clean out the %temp% folder completely? it says preparing but still nothing happens

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[eceilaydaa]

hello, thank you for the info, it says its working

[mdavis22569]

Do you see any icon or it installing at all @eceilaydaa 

Also, are you using my installer and got rid of the old stuff? 

[eceilaydaa]

I type the applications name but nothing comes up. I deleted every installation file from before

[mdavis22569]

I use that installer daily .. no issues.

Make sure you have all of your Windows  updates installed

I'd run the Microsoft Fix It tool... 

https://www.autodesk.com/support/download-install/individuals/manage/remove-autodesk-software

Use the Microsoft Installation Troubleshooter (Fix It)

Sometimes, remnants of a previous installation remain on your system after you remove software through the Control Panel. If so, you can’t install new versions. Use the Microsoft Installation Troubleshooter, previously called Fix It, to remove these remnants.

1. Go to Fix problems that block programs from being installed.
2. Click Download.
3. Click Run or Open. Then follow the steps in the troubleshooter.