Account synchronization problems & license details

[Anonymous]

Hello,

I'm an Engineering student at Pavia University and I set up a student account in order to download Inventor 2019.

When selecting version and language an error window is shown: "We cannot provide you with your license details at this time". I never got any email containing license details and the "Products and services" section in my account page doesn't show Inventor 2019 details.

I tried to reset my account as suggested in the forum, but I can't even get the confirmation email (it's not in spam).

Talking to an agent, he said that there are "synchronization problems" with my account.

I attached my conversation with the agent but it's in italian.

How do I solve this? I opened more than one case but nobody's answering!

[Mark.Lancaster · Accepted solution]

@Anonymous 

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster · Accepted solution]

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Anonymous]

thank you for your answer!

Has Autodesk officially commented on this issue?

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[Anonymous]

UPDATE: I followed the steps as suggested here <https://www.autodesk.com/education/free-software/featured> and this time it worked.