Accessing User Management - Missing

[Anonymous]

Hi,

Just bought 4 seats of Fusion360 and want to share the other 3 seats with a few individuals (it was easier to purchase in one transaction).

However, all the "Autodesk Knowledge" areas say that I under my account, under "Management" I should have a tab on the left side where users will reside. However, I do not see that. Is there something I'm missing here?

Thanks in advance!

-Jake

[Darin.Green]

Go >>here<< to chat with an Autodesk rep because they're the only ones who can resolve this issue for you... Then, report back...

[matthew.d · Accepted solution]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. New orders can sometimes take a little bit of time to sync up. I have taken a look into your account and your order has now fully synced. Could you try navigating back to the user management section of your Autodesk Account? You should now be able to create users and assign them the license. Apologies for any delay.

Here is also one of my favorite Fusion 360 tutorial set. It's called getting started with Fusion 360 in under 60 minutes. Let me know if you have any trouble, as I am happy to help further.

[Anonymous]

@matthew.d

Thanks! It shows up now!

Thanks Darin as well! What Matthew did resolved the issue. Might have been that syncing issue.

-J

[Darin.Green]

Glad to see you up & running.

[Anonymous]

I am having the same problem.

I purchased a AEC collection. I'm having troubles "activating" it with the sign in method.

My products seem stuck in trial mode.

When I check my account the user management section is also missing. Don't know if this is related to my activation problem.

[paul.campesato2QFXY]

I am having he same issue after purchasing the AEC package. Is it just a matter of time before the issue resolves itself or do I need to do something?

[Mark.Lancaster]

@paul.campesato2QFXY 

This posting dates a few years back and things have changed under Autodesk Account. 

Can you specify what the exact issue is and not state I have the same issue because there's a couple of issues outlined here in this discussion.

[paul.campesato2QFXY]

Hi Mark

Thanks for such a quick response. When I try to activate my Revit 2020 license the same window keeps popping up saying "Contact your administrator to request permission to use this product". When I then log in as an administrator to the account centre, the user management option on the left menu is not present.

What's the best fix here?

[Anonymous]

I have a sign in license. Somehow in my account my user management tab went missing.
The nice people at autodesk were able to retrieve is so I could assing myself to this AEC collection.

Problem solved 🙂

[Mark.Lancaster]

@paul.campesato2QFXY 

When you say I log in as admin, do you mean the contract manager/primary admin role or software coordinator/secondary admin?

If you're not seeing the user manager interface and 100% sure you are using the correct credentials then it could mean the following

1.  Clear your browser cache and history and try again

2.  Autodesk may have to sync your Autodesk Account.   Chat with an agent using Autodesk AVA https://ava.autodesk.com/ and type chat with agent and follow the Autodesk Account steps.

[Anonymous]

There's some sort of issue currently manifesting on Autodesk's end. 

"We experienced some technical issues. If any Products or Services are missing below, try signing in again."

User management missing, and unable to use the product because it wants me to enter a new serial number. 

edit:

Was running the product up within 30 minutes ago no hassles, and its interrupted my workflow. I was able to enter the proper serial number and it appears I'm up and running again. 

edit2: 

"Some customers may experience delays managing users, assigning software permissions, or downloading software. In some cases, access to current software subscriptions may be affected. We apologize for the inconvenience while we work to resolve this issue."

looks like autodesk is aware of the issue

[scott.beesonautodesk]

This is so weird. Why is this something that has to propagate/"sync up"? I have a user that needs 3DS Max so I created an account and have no "user management". I found this thread and if I navigate to https://manage.autodesk.com/cep/#user-management, as suggested, I see a user management page and can add a user... except that when I try to add a user I get an error. "Oops, there was a problem communicating with the system".

So strange. I guess I'll try again next week and see if it magically appears/works.