3DS Max 2017 trial install Error

[Anonymous]

How can this be installed when I get a "Network Failure" every time I try to install the trial?

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

Please fully disable your firewall and anti-virus programs and download the software from our Virtual Agent linked here (click on Download Links, choose product and version).

Please accept as solution if my post fully solves your issue, or reply with additional details if the problem persists.

[Anonymous]

I think your link is wrong? I can't see a virtual agent there. Thanks for the fast help though!

[Mark.Lancaster · Accepted solution]

@Anonymous

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Anonymous]

I extract both parts, and THEN install, or? Not install part 1, then part 2 ?

[Mark.Lancaster]

@Anonymous

Where in my instructions did I say to extract both parts?   You only need to extract the first part (and it will extract the 2nd part automatically) and then start the installation..   Did the installation start for you once you extracted part 1?

[Anonymous]

Sry, didn't expect the compressed exe to be more than 3 times bigger when extracted. Took some time. Installing now. I'm surprised though it doesn't say "trial version" anywhere during the installation process. Can you please explain to me how I can start the 30-day trial?

[natasha.l · Accepted solution]

Hello @Anonymous,

Welcome. Once you install the product and launch you will be prompted to activate the product select the "Try" Button.

Please keep us posted. Thank you.