2018 Product key not valid?

[Anonymous]

I recently had IT build me a new computer and had to reinstall everything. I saw that Navisworks 2018 was out so I jumped on that and threw it on my computer instead of the 2017 I have been using. Now when I go to run the program I am prompted to enter my serial number and product key. I enter my original serial number and product key but it gives me a "not vaild" error. Is this a known issue with 2018? Do I need to revert to 2017?

[dgorsman · Accepted solution]

Where did you get the serial number and product key - your Autodesk account page?  Or are you re-using the 2017 ones?

Edit: this board is for the Navisworks API - in other words customizing the program with programming.  I'll have the mods move this thread over to the installation and licensing board, where you'll get better responses.

[Anonymous]

I have the same problem during activation. How did you solve it?

[Anonymous]

My IT department ended up taking care of it for me. I think they ended up having to contact support and have the old license removed and a new one applied to the Autodesk account. I can't remember though. Sorry, I wish I could be more helpful.