verification email

[Anonymous]

Hi, I created an account but it says that I need to click the link in the verification email.  But I haven't recieved any email from you.  I kept trying to resend the email but still nothing appears in my email.

[Anonymous]

I have been having the same problem. And when I tried to get help from the links posted, i found they no longer exist.

[simona.golisciano]

Hello @Anonymous,

Welcome to the Autodesk Community !

A few things have changed since @Anonymous started this thread. We have new troubleshooting steps for this issue. See link below:

Autodesk Account Email Verification

Regards,

[simona.golisciano]

Hello @Anonymous,

Did you get a chance to check out the link I sent you yesterday ? If my previous response helped you resolve the issue, please feel free to mark it as 'Accepted Solution'.

Regards,

[Anonymous]

I am experiencing the exact same issue. Can someone please help? I cannot access any downloads, because of the verification problem. If anyone can help, Thank You!

[Anonymous]

Hi im having the same problem! It never shows up. I know its an old thread but its the first thing I opened and everyone commenting about it so I might aswell. Thanks for any Help

[Anonymous]

Same problem here, I created all of my coworkers (and mine too) account and I get any email verification. So right now, we are 4 people that doesn't have aucotad on our computer. Can someone do something fast? I'm calling again and again your customers service... They told me that they will call me back but they don't. It's been more than 48 hours now...  I'm seriously pissed right now. Pardon my french. Please, help.

[natasha.l · Accepted solution]

Hello @Anonymous, 

Can you please explain the workflow you used to assign named users? 

If you are the Contract Manager you would assign products to named users but named users create their own Autodesk Accounts. 

Please review that following: 

1.Named Users

"Just as admins manage users in Autodesk Account, users manage their products in Autodesk Account. When an admin assigns a user to a product, the user receives a confirmation email. They can then create an Autodesk Account by visiting accounts.autodesk.com and selecting the Create an Account link."

2. Adding and Removing Users (New View)

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

All is good finaly.

Thanks!

[Anonymous]

For Autodesk support.

I have been unable to get signed in.

My original account "roger at leitch dot me dot uk"  unable to reset password as the email does not arrive.

Created a new account "roger at leitch dot top"   Managed two step verification with a text message but cannot get past next stage because the verification email has not arrived. 

Only thing that sort of works are forums

[adiez44R8W]

Hello

I am currently having the same problem. I want to download Autocad for free as a student, but I can't do it because I need first to verify my email.

Any help will be appreciated.

Thanks in advance

Agustin

[lynn_zhang]

Hi @adiez44R8W Welcome to Autodesk Community!

Have you checked the troubleshooting steps in this link: Autodesk Account Email Verification? If you are still having issues, contact Autodesk support and our team will be able to help you.

[Anonymous]

I am not able to receive "email verification".  Ive sent it (6) times and still havent received an email.  I receive the text with the code to enter add then nothing.

The chat from Autodesk was not helpful as the tech kept reseting my password - which i didnt ask for.  Then she told me that the Autodesk chat was for paying customers only.  She then sent me to this chain and ended the chat.

Its a repeating cycle.  All my info is correct on my profile page.

I just don't receive the email verification.

Any help would be greatly appreciated.

Thanks.

[Anonymous]

Hi, I am experiencing difficulties with receiving a verification email. I have followed the steps on the troubleshooting page without luck. Could you please sort this out for me?

Email: 17150175@students.southwales.ac.uk

Thanks

[Anonymous]

My problem was that our network distributer was blocking the email confirmation from autodesk. As if it was a spam.  All I did was to call them and they fixed the problem… Hoping it can help you a little. Sorry about my English! Salutations,

[Anonymous]

Hi i havent recieved verification email either

---

@jessica.t wrote:

Hi Spencer and welcome to the Autodesk Community!

I have manually activated your Education Community account. You should receive your confirmation email shortly, apologies for the inconvenience. If problems persist, please contact the education team directly by filling out this problem form.

Thank you!

---

[lynn_zhang]

Hi @farid_farid_1998 Welcome to Autodesk Community!

Have you checked the troubleshooting steps in this link: Autodesk Account Email Verification? If you are still having issues, contact Autodesk support and our team will be able to help you.

[Anonymous]

Hi i havent recieved verification email either pls help

[Anonymous]

I'm having same problem not receiving verification email

[Anonymous]

Hi, i am having the same problem, could you help? Education Community account,

Have tried searching for - noreply@mail.accounts.autodesk.com everywhere but no joy, spam / junk folders.

Regards,

Aina

[Anonymous]

Like I already wrote on that forum, 

"My problem was that our network distributer was blocking the email confirmation from autodesk. As if it was a spam.  All I did was to call them and they fixed the problem… Hoping it can help you a little. Sorry about my English! Salutations,"

Hope it can help you!

Have a good one!