User Management tab missing

[Anonymous]

Hi All, 

Until recently I had the option to manage user and assign licenses in Autodesk, however since Friday user Management options disappeared and I am unable to assign licenses.

Oddly the users that had a license assigned are still able to use Autocad software. But, i am still unable to administer.

In addition to above the contract details disappeared ( autocad license was valid until 2021). 

Please advise

< Edited title for better support. > 

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

Have you cleared browser cache and history?

Tired another browser?

I assume you are using the correct credentials?

[natasha.l · Accepted solution]

Hello @Anonymous, 

I have reviewed your account details & the User Management tab should appear properly in your account. 

Have there been any recent network security changes? 

Please try to conduct these steps preferably with your IT admin: 

1. Be sure to sign-in with the proper Autodesk ID & Password, resetting and Changing Your Autodesk Account Password
2. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
3. Connection issues Adjust Lan Settings, Proxy Settings & etc. , or try a different network location
4. Clear your browser history 
5. Whitelist the sites listed in these articles:

1. What URLs/Protocols Are Accessible for Subscription Licenses
2. Subscription Licensing Error: "Establish an Internet connection to continue"

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.