Telephone call from Autodesk because of trial?
Hello @-niels-,
Autodesk has a team called Customer Loyalty, they conduct these types of calls to make sure customers are receiving the support they need, to recommend products & to take feedback on ways Autodesk can improve its services to customers.
In regards to the phone number, we do have offices in the UK.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
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Hi @natasha.l,
Thanks for the reply, i'll just check this off as a poor support call then.
Didn't even catch the fellow's name, so can't supply feedback on that, but the overall call was of poor quality.
Poor sound, though the telephone line isn't Autodesk's fault it didn't help in hearing what he was saying/asking.
Poor explanation, wasn't sure what he was calling about and why other then that it was about 3DS Max.
Poor knowledge, as he didn't even know what the EE program was and i got confused as the only 3DS Max 2019 license i set up for trial is the one i'm using at home on my EE license (which i haven't actived yet) but he called me at work...
So yeah... good intentions, poor execution. 
Hello @-niels-,
Sorry to hear that, maybe it was a newer agent... Thank you for the feedback.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
I do have to say.. Awhile back someone at Autodesk private message me because they thought Expert Elite meant I was an Autodesk Employee with a high level of expertise and they wanted me to answer questions about an internal thing at Autodesk. So not everyone at Autodesk knows what the Expert Elite program is all about.. Perhaps the person who contacted me was also new (to Autodesk)...
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
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@Mark.Lancaster wrote:
...because they thought Expert Elite meant I was an Autodesk Employee with a high level of expertise...
Lol, you'd expect that kind of confusion here on the forum between users... seems Autodesk personnel aren't exempt though. 
Ah well... it's a big company, let's just give them that...
Makes you wonder how much knowledge and information gets lost in the cracks internally.
