Subscription expired? Without notice

Subscription expired? Without notice

bmxjeff
Collaborator Collaborator
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Message 1 of 4

Subscription expired? Without notice

bmxjeff
Collaborator
Collaborator

I logged into Fusion yesterday during maintenance, and my account doesn’t have history of buying the software for the last 10 years. And, it now expired? All my payment info is up to date. Any ideas? 

Jeff Hooper (Owner)
Hooper Machine and Design
[X] AUTODESK AMATUR ORDINARY
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485 Views
3 Replies
Replies (3)
Message 2 of 4

pendean
Community Legend
Community Legend

during maintenance? What does that mean?

From your light post I will assume your logged in with the incorrect account credentials, nothing more.

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Message 3 of 4

bmxjeff
Collaborator
Collaborator

Yeah, Fusion had maintenance over the weekend. This morning it's working, but I also got an email welcoming me to the Trial. I guess I need to contact account services.  

Jeff Hooper (Owner)
Hooper Machine and Design
[X] AUTODESK AMATUR ORDINARY
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Message 4 of 4

bmxjeff
Collaborator
Collaborator

Looks like everything is back to normal! Fusion is working, under my account it shows I have a subscription. Over the weekend, my account did not show my subscription. I got a little worried. This was not a "wrong account" issue. I never shut down fusion or signed out. Weird one. 

Jeff Hooper (Owner)
Hooper Machine and Design
[X] AUTODESK AMATUR ORDINARY
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