Student license: Unexpected Application Error occurs when trying to access the education software page

[grozaalex05]

Hello,

I am trying to access the Autodesk Education Software page, but I keep getting this error:

Unexpected Application Error – Cannot read properties of undefined (reading 'address')

It happens every time I open the page:

https://www.autodesk.com/education/edu-software/overview

I have already tried clearing cache, using incognito mode, and switching browsers, but the problem persists.

Could you please help me fix this issue or provide another way to verify my education account?

Thank you,

Alex.

 And also, the site gets stuck at this page https://www.autodesk.com/education/edu-software/overview#FSN , when i get asked to clear some things out 

 

[The subject line of this post has been edited for clarity by Community Manager. Original: Can't renew student subscription!]

[mari.shimode]

Hi @grozaalex05, I saw another user who had the same issue and solved it by using an incognito mode. However, as you have already tried it, would you please contact the education support (steps can be found here) to look into the issue? Thank you.

[mari.shimode]

Hi @grozaalex05, I shared a response from the education support on this thread. Would you please try to access the page to see if you don't receive the error anymore? If you still see it, please contact the education support to reset your account. Thank you.

[mari.shimode · Accepted solution]

Hi @grozaalex05, I have a confirmation that this issue has been resolved. I'll mark this reply as an accepted solution.