Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[camilo.lemos]

@preyes2 

It looks like there may have been a problem with your account registration, judging from the different issues.

The easiest way around this issue is to register a new Education Community account with a different email address and obtain a new serial number.

There is no need to fully download the program again, simply go as far as obtaining the serial number.

[preyes2]

I'll try that. Thanks for the suggestion. Will let you know if it works

[Anonymous]

Hi camilo,

my account has not been activated yet. didn´t get any mail to activate it.

please help.

thank you

[jessica.t]

Hi @Anonymous and welcome to the Autodesk Community!

I have just manually activated your account and you should be receiving a confirmation email shortly. Also be sure to check your spam filter if you don't see it in your inbox.

For all other users: Please contact the education team directly by filling out this problem form if you are experiencing the same issue.

Thanks!

[Anonymous]

I am having this same activation email problem.  My account never recieves an e-mail , so I can never go any further in the process.  Janet

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

Sorry that you're having trouble with the student account. The easiest workaround is to create a new Education Community account using a different e-mail address and AutodeskID. Then try the download again.

If that doesn't work, please contact the Education Team directly by filling out this problem form. Thanks!

[Anonymous]

I did not receive any activation email.

Thank you

[Anonymous]

I'm having the same problem, I don't recive the email on this account and on a new account that I've created 😞

[philip.s]

Hello and welcome to the Autodesk Community!

@Anonymous it appears as though your account is already active.

@Anonymous I'm not seeing an account for you. Can you please try going through the Education Community registration process again?

Creating an Account in the Education Community

Should you run into any additional problems, please contact our Education Community Team for direct support.