Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[jessica.t]

Hi @Anonymous and welcome to the Autodesk Community!

I have just activated your account and you should receive your confirmation email shortly. Apologies for the inconvenience!

[Anonymous]

Hi Jessica,
I still haven't received an email. How long does it usually take?

[jessica.t]

Hi @Anonymous,

You definitely should have received it by now. Did you check your spam filter?

[Anonymous]

I've checked my spam folder and I don't have anything in there. Could you resend it? The email is [email protected]

[jessica.t]

Hi @Anonymous,

Apologies for the continued issues. I have just de-activated and re-activated your account. If you do not receive your activation email after that, please contact our Education team via this Education Community Problem Form. Thank you!

[Anonymous]

The activation email is blank.  Any help please? Thank you.

[philip.s]

Hello @Anonymous!

I've just activated your account / can you now confirm access? 

For anyone else that finds themselves in a similar situation, please feel free to contact our Education Support team team via this Education Community Problem Form.

[Anonymous]

Hello Philip,

I received your email.  Thank you very much!!!

[philip.s]

You're most very welcome!

[Anonymous]

Hi,

I have recieved no activation email. I have tried resending the emial about 20 times and nothing. Is there anything you can do to help?

Regards.

[camilo.lemos]

Hi @Anonymous 

I have manually activated your account and you should now be able to access the Education Community without any issues.

Let me know if you have any additional questions!

[Anonymous]

I have also not received any activation email. I've tried to get the email resent multiple times and there's nothing in my spam folder.

Some help would be very nice, thankyou!

[jessica.t]

Hi @Anonymous and welcome to the community!

I have manually activated your Education Community account. You should be receiving your confirmation email shortly, if you do not see it in the next hour please check your spam folder. Apologies for any inconvenience this may have caused you.

If you have any other questions please let us know. Thank you!

[Anonymous]

I am having the same issue. I had activated this account a year ago, so I find activating it again to be odd.

[philip.s]

Looks like your account is correctly activated on our end Elliott, unless you're using a different email than the @iastate.edu one. Can you verify?

If not, can you please contact our Education Support Team for additional troubleshooting?

[Anonymous]

I am trying to activate my account but I have not receive the activation email. I have tried to re send it several times but still can't get it. Please activate my account o send me the activation link to my email. Sorry for the inconvenience.

[philip.s]

I just activated it Nicolas!

If anyone else experiences the same issue please make sure to check your junk folder before contacting our Education Support Team for manual account activation assistance.

[AssassinGT]

I'm having problems activating my account as well.  I have a student account that I'm trying to activate and it says it is sending me an activation email but I never get it no matter how many times I try!  Please help!  Need to start modeling ASAP for class!

[camilo.lemos]

Hi @AssassinGT , welcome to the Autodesk Community!

I have made some changes to your account and you should now be able to access the Education Community without any issues.

[Anonymous]

I have been trying for days to get a confirmation email sent to my school email ([email protected]). I just haven't gotten one. I clicked on resend confirmation email many times but have yet to receive one. I switched schools and have logged on before and gotten my software but this time, nothing I've done has worked. If you could help me out, that would be great. Thank you very much for your time.

-Chris