Renew account access

Renew account access

kresh.bell
Collaborator Collaborator
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5 Replies
Message 1 of 6

Renew account access

kresh.bell
Collaborator
Collaborator

Hi,

I renew my student account access for an additional year

2022-03-13_10-07-39.jpg


After that I received an email from Autodesk

2022-03-13_10-08-45.jpg


But I still have a 29-day notice of my license expiration. 

2022-03-13_10-15-31.jpg

 

How can I remove this?

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Accepted solutions (2)
724 Views
5 Replies
Replies (5)
Message 2 of 6

Gabriel_Watson
Mentor
Mentor
Accepted solution

Try to reset your license by signing out of it and signing back in with your username.

If that does not work by itself, you can force-remove the licensing information from your PC using the Autodesk Licensing Support Tool:
https://knowledge.autodesk.com/customer-service/account-management/transition-to-named-user/update-n...

Download it from here:
https://knowledge.autodesk.com/search-result/caas/downloads/content/licensing-support-tool.html

Use the following commands in CMD (command prompt) in Windows:
cd %CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\helper
AdskLicensingInstHelper change -pk ###X# -pv YEAR.#.#.X -lm USER
(use the "AdskLicensingInstHelper list" command to check if your license key and version is the same as above)

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Message 3 of 6

kresh.bell
Collaborator
Collaborator

I can't help myself.
But when I run the Manage license here

2022-03-14_06-28-22.jpg

 

I see two different information for the same account

2022-03-14_06-25-36.jpg

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Message 4 of 6

leowarren34
Mentor
Mentor
Accepted solution

Hi @kresh.bell,

Which version of Inventor is this?

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.
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Message 5 of 6

kresh.bell
Collaborator
Collaborator

2022

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Message 6 of 6

kresh.bell
Collaborator
Collaborator

Hi,

for some reason, I don't know which one because I didn't do anything, today everything is ok.

2022-03-15_05-32-29.jpg

 

Thanks everyone

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