Problem with activation of AutoCAD2019 - blank page

[Anonymous]

Hello!
This is my first entry, so please be patient.. 🙂

I try to activate a copy of AutoCAD 2019 at a users' pc. The Problem is that while trying to activate it, another window opens with no content in it. It's just a blank page - can be seen attached.

Do you guys have any idea? Also reinstalling AutoCAD and the licensing service didn't fix it.

Thank you for your help!

Greets,

Marvin

[mdavis22569]

HI @Anonymous

Few things to look at:

While it says Revit's it's still valid for ACAD:

https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/sfdcarticles/sfdcarticles/A...

https://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Bla...

[Anonymous]

Thank you @mdavis22569,

I try to get this working.
The Problem is, that I'm not allowed to deactivate our AV-tools, so let's cross fingers to get this done!

If it doesn't work, I'll let you know.

Have a nice day! 🙂

[mdavis22569]

The following needs access:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

And this might help too:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Are-th...

[Anonymous]

Now I have tried everything you guys told me, but it doesn't work properly. 
The blank page still exists and the possibility to activate ACAD ist not given. 

Even the mentioned Radiobuttons from other users do not apppear.

I could not disable or uninstall our enterprise grade McAfee. 
Our used Firewall doesn't have any impact on the blank page as well.

The funny thing about it is, that the activation window is a html-page which refers to a program path in the local directory (c$\Program Files\Common Files\Autodesk Shared\AdLM\R15\de-DE\Webdepot\). That used html-file could be opened separately, but doesn't give the option to activate ACAD.

Greets

Marvin

[lynn_zhang]

Hi @m.krenz

Sorry that you're still facing the activation issue! I've escalated the issue to Case #: 14266936 and our support team will assist you further. You will be contacted via email. Thanks for your patience!

[lynn_zhang]

Hi @m.krenz

Just wondering if you received the email from our support team in Case #: 14266936. Have you turned off your anti-virus program and tried the activation again?

[Anonymous]

Hey Lynn,

Of course I received your mail to the case.
I wasn't at work for the last couple days. I will try this hopefully today. My administrator told me how I could deactivate the AV, so that I hope it will work.

You will hear from me. 🙂

Best regards,

Marvin

[lynn_zhang]

@m.krenz Sure, no problems. Let us know then 🙂

[Anonymous]

Hey guys,

Now I had the time to check whether the activation would work while our McAfee is temporarily disabled but it didn't work that well.

I'm almost lost with this PC.

Is there any other option that could help me?
Maybe assigning the license to that user which logs into his AutoDesk account?

Thank you guys for your help!

Best regards!

[mdavis22569]

Might need to get a case going with Autodesk ... or get someone from the Services Marketplace to help you 

https://servicesmarketplace.autodesk.com/

[lynn_zhang]

Hi @m.krenz 

I've followed up with the technical support specialist in your Case #: 14266936 and see if he has any other ideas. Feel free to reply his email if you have any additional questions. Thanks!

[natasha.l]

Hello @Anonymous, 

Thank you for posting. Have you confirmed that this download package works on another system? It may be the copy you are using, try the downloading directly from the Autodesk Account. 

You can also run through the following steps below. 

1. Reboot the computer & quit any applications from Task Manager running in the background
2. License Reset (2017 & newer products)
3. Make sure you are properly assigned the product by the Administrator & that the Administrator has a "User" Tab
4. The Windows profile is set to standard user & needs to be changed to Administrator
5. Subscription Licensing Error: "Establish an Internet connection to continue"
6. Temporarily disable security settings like Antivirus, Firewall & UAC on your system
7.  Resetting and Changing Your Autodesk Account Password

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l,

Yes, the download package does work properly on other devices. This should not be the problem.

I also tried the version which could be downloaded from the user portal, as you mentioned. 🙂

Every other step didn't affect the situation as well, so I do not know what I could do else...

Thank you for your response!

[Anonymous]

Hey folks,

is there any option to contact a technician from autodesk?

Greets 🙂

[mdavis22569]

https://knowledge.autodesk.com/contact-support

This is one way

[natasha.l]

Hello @Anonymous, 

If all other devices are functioning properly & you can activate. It seems that the one device unable to activate is different in some way & the environment of that device is the issue (Group Policy, Admin Rights, Not a Named User).

Let us know if you make a discovery or the Activation & Registration team finds a workaround. 

[Anonymous]

Just following this thread.

I had (still have) the same problem with the 2018LT version. (Case 13727338)

2019LT also, and no solution for the moment.

[Anonymous]

Also, the problem is, that the user we try to find a solution is almost out of the 30-day-trial. So she is no longer able to work properly.

I hope we could make that! 🙂

[Anonymous]

Our solution for that problem was a fresh installation of the end-user-system.