Maya 2017 installation error (error code 2711)

Anonymous · ‎07-10-2017

Hello,

I got some error while I'm trying to install Maya 2017 on my pc. Please see screenshots below.

I tried both web install and install through Autodesk Virtual Agent. Same error messages pop out.

I have tried many times re-installing it. Anyone has an idea. Thanks for your time.

Otto · ‎07-10-2017

Hello keqing.yu and welcome to the Autodesk community!

It looks like you are seeing a Windows Installer Error Message. The following article(s) should help you resolve the problem:

Windows Installer Error Messages

Errors during AutoCAD software installation

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Anonymous · ‎07-10-2017

I have no idea what it means. Also, below is my Maya2017Setup.log.

Mark.Lancaster · ‎07-10-2017

@Anonymous

Normally error code 2711 points to

It is may be problem with corrupted .Net Framework.
Application might be corrupted.
Improper uninstallation of Dotnet framework, your registry is not clean and might be corrupted.
Clean the temp and %temp% folder.
.NET Framework comes with the operating systems. So need not install it again. You just need to configure it from control panel.

Do you have Win 10? Is netframe 4.7 installed?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

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natasha.l · ‎07-11-2017

Hello @Anonymous,

Please review the system requirements, to see if you have the proper hardware, operating system & update etc. Make sure you have installed the following .NET Frameworks installed.

Let us know what operating system you are running this on just in case this is a systems issue related to an update.

1. Install the corresponding .NET Framework for Maya 2017

Microsoft .NET Framework 4.5.2 (for Windows 7, 8, and 8.1) &

Microsoft .NET Framework 4.6.2 (for Windows 7, 8, 8.1, and 10)

2. Edit the registry to change the system's .NET version 4.6.2

Thank you for posting.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist