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Installer not working

Installer not working

Anonymous
Not applicable
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Message 1 of 6

Installer not working

Anonymous
Not applicable

Downloaded AutoCAD for Mac, and it worked fine for a while then started freezing during startup. Uninstalled and reinstalled, and it continued to work for some time before the initial problem reoccured. I tried to uninstall and reinstall again, but now am getting an error message that says the installation failed and to contact the software manufacturer. Found a page in the troubleshooting tips about what to do with this pop up, but none of them helped. 

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maxim_k
Consultant
Consultant
Welcome to Autodesk Forums!

Hi Carol,

Your AutoCAD version is ....
macOS version installed on your Mac is....
Please provide more information.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Message 3 of 6

Anonymous
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Hello Maxim,

 

Thanks! 

AutoCAD for Mac 2020

OS 10.15.3

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Message 4 of 6

maxim_k
Consultant
Consultant
Can you share install.log file from your Mac?
You can find it inside /var/log folder.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Message 5 of 6

Anonymous
Not applicable

I looked, but couldn't find the file

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Message 6 of 6

maxim_k
Consultant
Consultant
It should be there.
In Finder use menu Go -> Go to Folder...
Copy - paste:
/var/log
pick on Go button.
Look for install.log file there.


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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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