Installation freezes on Microsoft Visual C++ 2017

[s252499]

Hello.

I have been attempting to install AutoCAD Architecture 2019 and 2020 to my PC.

However, every time the installation freezes when at Microsoft Visual C++ 2017 installation process. The installation bar is active, but overall progress does not go and stops on 27/30 or 28/30.

I was trying to wait for 30 mins, 1 hour, 3 hours, but nothing has happened.

What I did:

- reinstalled Microsoft Visual C++ from 2015 to 2019, including 2017

- completely removed MS Visual C++ 15, 17, 19

- completely deleted all files related to Autocad previous versions, including those in AppData

- put my lop bunny on the keyboard hoping he could do some magic

Nothing helped.

So I am a bit desperate, since I can't even find a solution to this problem in the web.

My PC specs:

MSI Ge70PL Apache

Windows 8.1 64 bit

I would be extremely grateful if someone gives an idea of how to deal with this. Even my bunny is desperate.

Screenshot of installation window attached.

Regards,

May

[Mark.Lancaster]

@s252499 

Without your installation log file we can only speculate what the issue is at this point.  So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

[m_latz]

From Microsoft Visual C++ 2015 till Microsoft Visual C++ 2019 you can have only the newest version.

So if you have successfully installed "Microsoft Visual C++ 2019", remove 2015 and 2017 from the setup.ini and try again. It is possible, that the older runtime installer have problems if the newest Visual C++ 2019 runtime is installed.

regards

Markus