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Installation Error

Installation Error

Anonymous
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Installation Error

Anonymous
Not applicable
‎08-29-2017 12:51 PM

Tried to install Maya for the first time today and this error message popped up.

 

Fatal error during installation.

#117: failed to run AdskExecuteSequence.

 

What does this error mean and how do I fix it?

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Solution 1
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Otto
Alumni
Alumni
‎08-29-2017 12:52 PM
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Hello sharnold52 and welcome to the Autodesk community!

We noticed you were receiving a fatal error. The fatal error message can indicate several issues. A video card driver update will typically help with this, but fatal errors usually are generic errors, give these steps a try.

  1. Update to the latest certified graphics drivers & Adjust Global Setting to run it
  2. Check the system requirements for the software & make sure you have the required OS updates
  3. Verify the Microsoft Products (Visual C++, Libraries, .NET) properly installed by checking the install log or Control Panel (uninstall/reinstall)
  4. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall
  5. Download all of the parts Autodesk Virtual Agent & Re-Install the product

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software
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