Installation Error

Anonymous · ‎08-29-2017

Tried to install Maya for the first time today and this error message popped up.

Fatal error during installation.

#117: failed to run AdskExecuteSequence.

What does this error mean and how do I fix it?

Otto · ‎08-29-2017

Hello sharnold52 and welcome to the Autodesk community!

We noticed you were receiving a fatal error. The fatal error message can indicate several issues. A video card driver update will typically help with this, but fatal errors usually are generic errors, give these steps a try.

Update to the latest certified graphics drivers & Adjust Global Setting to run it
Check the system requirements for the software & make sure you have the required OS updates
Verify the Microsoft Products (Visual C++, Libraries, .NET) properly installed by checking the install log or Control Panel (uninstall/reinstall)
Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall
Download all of the parts Autodesk Virtual Agent & Re-Install the product

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software

Anonymous · ‎08-29-2017

Not getting the error anymore, but download is stuck at 13 MB of 2.74 GB and it says it will take 353 days 6 hours to complete.

natasha.l · ‎08-29-2017

Hello @Anonymous,

Welcome.

What download method did you try?

Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall
Prepare to Download & Install
Use a Browser Download, download all of the parts in your Autodesk Account or Autodesk Virtual Agent

Thank you for posting to the community & let us know how it turns out.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-29-2017

I ended up figuring it out. Nothing else worked so I did a system restore, used the program that the bot gave me to do a clean uninstall... that did not end up deleting everything and I couldn't find it in the Uninstall a Program thing so I just looked up everything with Autodesk in the name and deleted all of that stuff. Then I clicked install now and it worked.