How to update Autodesk related products update if C:\Autodesk\Autodesk_%productname% folder can't be found?

[soonhui]

I understand that C:\Autodesk\* stores installation related files, and is useful if one wants to perform update of the software. 

The problem is that in my case here ( Civil3D 2022, but I guess the same principle applies to AutoCAD 2022), the related installation folder at C:\Autodesk\Autodesk_Civil_3D_2022_English_Win_64bit_wi_en-us is missing; I thought I store it at backup location, but I couldn't find it ( older versions of Civil3D installation folder are there, so this is not a simple case of I forgetting exactly where the backup location is). If I could find it I can put it back to C:\Autodesk\* to perform a Civil3D 2022 update.

Now I can't perform the update; because the Autodesk Desktop app will crash when I try to launch it. I suspect that it's because the relevant files at C:\Autodesk\* is not found.

How to update Autodesk related products update in my case here?

[Valentin_CAD]

@soonhui ,

Check these links:

• AutoCAD or AutoCAD LT freezes, hangs, or crashes during startup
• Update fails when installed with the Autodesk Desktop App
• How to turn on hidden files and folders on Windows
• Moving or deleting the C:\Autodesk folder or installation files

[soonhui · Accepted solution]

In the end I just 

1. Uninstall Civil3D 2022
2. Redownload and reinstall it
3. And then only use Autodesk App tool to update it to 2022.1

[Valentin_CAD]

@soonhui ,

Glad one of the suggestion on the links worked.