Hello mroos and welcome to the Autodesk community!
If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.
Also, please note that you should be able to access your download and activation information by logging into
Autodesk Accounts.
If you cannot access software in your account and need to download it now, please go to the
Virtual Agent.
If none of those items helped, please submit a support request as follows:
Students should request to have the confirmation email resent via
this form.
If you are having trouble with your Autodesk Account or an eStore purchase, please visit our
order support page where you will be able to chat with a representative or submit a support request.
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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.
