@Anonymous
Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.
Not sure if you knew this or not, but this is a worldwide (public) user forum where users are assisting others. For future postings, do not include any personal information (such as your serial #) in any information that you share (include screen shots) with us.
Since this forum is for installation/licensing issues I might suggest that you post this question over in the related Revit fourm.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.