fusion 360 white screen

[Anonymous]

every time I open fusion 360 this happens does anyone know the solution BTW laptop processor is 

- AMD Ryzen 5 2500U Processor
- Quad-core
- 2.0 GHz / 3.6 GHz
- 4 MB cache

and the graphic card is 

- AMD Radeon RX 560X
- 4 GB GDDR5

[Mark.Lancaster · Accepted solution]

@Anonymous 

Have you checked your video driver (date) to ensure its the latest?  Don't relay on Windows telling you its up to date..

[Anonymous]

can you send me your email or Facebook/Instagram account so I can send a video of what happens

[Mark.Lancaster]

@Anonymous 

Why would I share that info (even if I had account with those apps) with someone I don't even know.   In addition users don't directly contract other users or provide support like that.   Why can't you just post the video with your posting?

[Anonymous]

because it needs to be from the web so that I can post the video but is not a problem I found a solution just give me a few minutes.

[Anonymous]

https://www.youtube.com/watch?v=y_AWUpnIUFs

I uploaded the video on youtube and that is the link I hope that is ok with you

[Mark.Lancaster]

@Anonymous 

So I will ask the question again..  Have you checked your video driver date?

[Anonymous]

I updated the driver and the problem is solved thank you soooooooooo much for the and really sorry for wasting your time and not updating the driver from the start

[Mark.Lancaster]

@Anonymous 

No need to be sorry or wasting my time.   That's what we are here for...