Error on Start - Vault Professional Client 2023

[karthur1]

I installed Vault Pro Client 2023.  Right after the log-in screen comes up, I get the dialog below. After this, the only thing I can do is kill the process with windows task manager.  I have uninstalled/reinstalled twice but still get the same results.  I have also tried cleaning out the C:\temp folder before I reinstalled.

I have also tried to run as admin, but that did not help.

Any clues how to get this install and run.  

Thanks,

Kirk

P.S. I do have Vault Pro Client 2022 installed and it runs great.  Just trying to test 2023 Vault Pro.

 

[mdavis22569]

Firewall / anti-virus access allowed? 

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

Also check out:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

[karthur1]

That's not good !!!

Inventor / ACAD / Vault Pro 2020 (and 2022) were working great before I installed Vault Pro 2023.  It all went downhill after that.  Now when I run Inventor 2020 and go to the "Manage License" page, I get this.  Again, in order to get past this, I have to use Windows TS and kill the process.

[mdavis22569]

recent Windows update? 

What happens if you unplug from the network / wifi / internet and start them?

[karthur1]

Inventor will launch with it un-plugged, but I still get the same blank dialog when I go to "Manage License".  Here is a list of recent Windows updates.  One of these might have broke things.  I don't access the "Manage License" very often, so not sure when it got into this shape.  

I am assuming installing the Vault Pro 2023 did it though. I did install Inventor 2023 first, then Vault Pro 2023, so not real sure.

[mdavis22569]

What version of Autodesk Licensing services are you on currently? 

[karthur1]

I just updated the ADSSO Component to V13.7.7 and the Autodesk Licensing Service to V13.0.0.8122.  Did not fix the issue.

I also ran across this page that discusses the blank image when accessing the license type.  Working thru that now.

[mdavis22569]

Need be reset the licensing via this:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

[karthur1]

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@mdavis22569 wrote:

Need be reset the licensing via this:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

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I'll take a look at that tomorrow.  I also found this article that describes how to reset the licensing for 2023 products.  Travis even has a .cmd script to help with resetting it.  It seems like the LGS.Data is what is hosed.

Thanks

[karthur1]

The "blank" or White image when accessing the license type is also there in my Vault Pro 2020, Autocad 2020 and Inventor 2020.  Since Vault Pro is the easiest/quickest to uninstall/reinstall, I did that.  After the reinstall and reboot, the issue still persists.

The "Reset_login_win" from Autodesk did not help.

[mdavis22569]

Did I share the URL's for access?   

Possible something minor is getting blocked 

[karthur1]

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@mdavis22569 wrote:

Did I share the URL's for access?   

Possible something minor is getting blocked 

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I don't think so.

[mdavis22569]

Only other option I have ...  try a different profile

[karthur1]

@mdavis22569 

When I said "I don't think so".  I was answering your question about sharing the url's.  I agree with you that something probably getting blocked.  

I am wanting to try a different profile, but will have to wait on my IT guy for that.

Thanks

[karthur1]

I just had my IT guy log-in with his windows account and it the "Manage License" works as expected.  He "rebuilt" my windows account and now when I log-in with my account and go to "Manage License", the problem still persists.

Not sure.  I will open a support case with AD.

[mdavis22569]

Can they make you a temp profile and test? 

If they can do it, then it's something for you 

Is it assigned to you? 

[karthur1]

I am still trying to get this resolved.  I tried to reset the license via your post #8 above.  Didn't change anything.

I found this article on "How to Change the License type for an already installed product".  I ran this CMD command and used the "-lm USER" option which should set it to a named user account. 

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change -pk 569N1 -pv 2022.0.0.F -lm USER

Now when I start Vault Pro 2022, I get this.

I can change it back to a network account by using this command.

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change -pk 569N1 -pv 2022.0.0.F -lm NETWORK

Now when I start VP 2022, it starts normally, but its using the network license.

A few noteable things:

1. The Vault Pro asset is assigned to me (I am our account admin).

2. I have a support case for this (# 19884968), but we have not gotten very far with it.

3. The support tech had me run the "ADSK Licensing Support Tool".  It found two inaccessible URL's, but I ran it on another system that does not have this issue and found the same two inaccessible URL's.

4. I cannot create a "test" user account.  Our Windows accounts are managed by an outside IT company.

5. I did try logging into another workstation here using my Windows credentials.  When I start Vault Pro 2020 and try to "Manage License" I get the blank white dialog. as in message #3 above.

Kirk

[mdavis22569]

@ihayesjr or @CGBenner  can you help an EE out on this? 

[ihayesjr]

I see that you are already working with a license support team member through your case. After reading this thread, I see that you have tried many of the things I would have recommended. 

The last thing I could tell you to try is resetting the license so that it prompts you to pick a license type instead of setting a license type through the command line.

See the Reset LGS section in this article. Autodesk Licensing Installer Helper tool guide | AutoCAD 2022 | Autodesk Knowledge Network

Make sure you delete the local license cache first.

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change -pk 569N1 -pv 2022.0.0.F -lm ""

[karthur1]

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@ihayesjr wrote:

..

See the Reset LGS section in this article. Autodesk Licensing Installer Helper tool guide | AutoCAD 2022 | Autodesk Knowledge Network

Make sure you delete the local license cache first.

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change -pk 569N1 -pv 2022.0.0.F -lm ""

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Irvin,

 Tried to Reset the LGS (first deleted the license cache). Now when I start VP 2022, it goes straight to the "ipmErrorText" dialog as before, which should be where I select the license type.