content service not start

[Anonymous]

Hi,

If i want to start content explorer in autocad 2016. 

I get this error messages:

Connection  request refused by computer (local host) "see attachment"

If i look in services.

I can not start Autodesk content servises.

I get this error messages: error 1053

I am using windows 10

How can i fix this?

Thank you!

[TheCADnoob]

is this a personal install or is this a work computer on a work network?

[Anonymous]

It is a personal install

[john.vellek]

Hi @Anonymous,

I see that you are visiting as a new member. Welcome to the Autodesk Community! 

 Is this a new install of AutoCAD 2016 on your computer or was it working up to recently and then the Content service started throwing this error?

Is your AutoCAD fully updated with hotfixes, service packs, etc?

Have you checked your Windows Event log to see if there are messages at startup that indicate why it is failing to start?

Are you running as a full local admin on your machine?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi John Vellek

This is a new installation of Autocad 2016.
The Content service has never worked.

I have installed all the updates Indicated by the desktop app.

The eventlog indicates the following:

• Log Name: System
  Source: Service Control Manager
  Date: 4/30/2017 3:47:04 PM
  Event ID: 7000
  Task Category: None
  Level: Error
  Keywords: Classic
  User: N/A
  Computer: T450S-Danny
  Description:
  The Autodesk Content Service service failed to start due to the following error:
  The service did not respond to the start or control request in a timely fashion.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2017-04-30T13:47:04.670690600Z" />
  <EventRecordID>4777</EventRecordID>
  <Correlation />
  <Execution ProcessID="828" ThreadID="1196" />
  <Channel>System</Channel>
  <Computer>T450S-Danny</Computer>
  <Security />
  </System>
  <EventData>
  <Data Name="param1">Autodesk Content Service</Data>
  <Data Name="param2">%%1053</Data>
  <Binary>4100750074006F006400650073006B00200043006F006E00740065006E007400200053006500720076006900630065000000</Binary>
  </EventData>
  </Event>

I'm running a adminstrator account.

Thanks for the help!

Greeting,

Danny Evers

[john.vellek]

HI @Anonymous,

OK, if this is a new install of AutoCAD 2016, do the install logs still exist? If so can you zip them up and attach them to a post? In the mean time I will move this thread to the Installation and Licensing forum so they can help with your install issue as well.

[natasha.l]

Hello @Anonymous,

Welcome. I understand you are having an issue with the Content Services not running. You can try to start it in the Services console please review this article: To Start or Stop Autodesk Content Service

Let us know how it goes. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l and @john.vellek

I tried to start in the service console, but then I get the error message I previously described.

I have attached the logs. I did not know exactly what you wanted, so I added all Autodesk files.

[natasha.l]

Hello @Anonymous,

I see you are trying a  "install now" download method you want to try a more effective method called "browser download".

1. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 
2. Log in as an Administrator 
3. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter 
4. Temporarily disable your Antivirus software & Firewall
5. Temporarily disable UAC:  Windows 7 , Windows 10 
6. Use Browser Download Method from Autodesk Account or via the Autodesk Virtual Agent (download all the parts)

Let us know how it goes. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous,

Please let us know if you are still experiencing this issue or the Autodesk Virtual Agent resolved it. 

"Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.