Cloud Credit assignment

[Anonymous]

Hi All 

Hopefully someone can provide me with help.  

We have two Building design suite contracts running for myself and a colleague which ive just purchased cloud credits for each via my contact managers account, however neither of our accounts have been updated with the credits. 

I can see the credits on his account but are unable to use them. 

Can someone please advise on a solution! 

Many Thanks 

[jeremytammik]

Dear Andy,

Thank you for your query.

This is not the right place for it, in fact:

Please note that this discussion forum is dedicated to programming Revit using the Revit API.

Therefore, you cannot expect an answer to a question such as yours relating to installation, product usage or end user support issues here.

You should try one of the non-API Revit product support discussion forums instead for that:

https://forums.autodesk.com/t5/revit-api-forum/this-forum-is-for-revit-api-programming-questions-not...

The people there are much better equipped to answer your question than us programming nerds.

I hope this clarifies.

Thank you for your cooperation and understanding.

However, I passed on your question to the account admin people anyway and expect that they will be getting in touch with you to resolve this asap.

I hope this helps.

Thank you for your patience.

Best regards,

Jeremy

[mikako_harada]

Hi Andy, 

Jeremy forwarded this to ADN management team.  But it turned out this is not ADN/Developer one. 

I'm moving this to Licensing forum.