Can't Manage Users

[Brett.Krouskop]

Steps to reproduce
We get an error when we try to add users to our account. We've tried multiple administrators and we all see the same issue. It says that users can't be added because of network issues. This has been going on for two days and is a major issue for us.

Expected results
Add a new user account

Actual results
Error

URL where issue occurs
https://manage.autodesk.com/uma/user-list/users

Browser
Chrome

OS
Windows

Attachment

[pendean]

@Brett.Krouskop What did these offer for more information?

[Brett.Krouskop]

It just says "users weren't assigned" and lists the name and email of that user. 

[pendean]

Assuming you are using the + INVITE USER button, have you tried and had any luck getting assistance from that page in the meantime? Right here

[mdavis22569]

Hi @Brett.Krouskop 

Can you see anyone who was assigned it?

Can you try a new browser or one incognito? 

[patrick.coffeyXA6PQ]

For what it's worth, I was just experiencing this myself. In my case, it turned out to be the ad-blocker extension I had running. Once that was disabled for the site I was able to add users without any issue. 

[mdavis22569]

@Brett.Krouskop my thought kind of too.. and why I think a different browse might be able to show it ..  

[mdavis22569]

@Brett.Krouskop my thought kind of too.. and why I think a different browse might be able to show it ..  

[Simon_Weel]

Did you try the browsers Incognito / private mode?

[Brett.Krouskop · Accepted solution]

I think I've figured it out. We found that this email address had been registered under a different group and then the user deleted. Now that email is locked out. The error message we're getting is just misleading. It seems to point to some sort of web site issue (which around the same time, the site was throwing up an error even trying to pull up the user lists so that made sense), when I think it's the email not being available. 

[ElrinaMills · Accepted solution]

What we just discovered is that when users are added to your ACC/BIM360 account, they are also added as guests to your Autodesk Account.

You cannot see them in your Autodesk Account unless you toggle on "Show Guests" under User Management>>By User.

when you try to add a user to your Autodesk Account and you get the network connection issue, it most likely means that they are already in your account, but as a guest.

You can change their role by going to User Management>>By User, selecting them, and then changing their role to User.