Can't download Maya

Can't download Maya

zgrimv
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Can't download Maya

zgrimv
Community Visitor
Community Visitor

Hi,

 

I'm stuck in a loop of weirdness. I have a subscription to Maya for 6 years as an Indie user. When I got to the site I can't download Maya as it keeps showing the ACCESS only option in the Product and services tab. I click Access and it just takes me to the purchase options.

I've deleted cookies and all the jazz. When I log via my phone it shows the download option as expected. Nothing I do on the PC is letting me get the download option.

Any ideas? Support are saying they can see Download on their end. ChatGPT is saying that...
"The Autodesk website uses CDN caching, session-based routing, and feature flags. Different sessions/devices can hit different backend nodes that are out of sync, causing the same account to sometimes show “Download” and sometimes “Access”. This is a server-side entitlement/UI caching issue, not a browser issue."

Please help. Going PURE MAD MENTAL

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Simon_Weel
Mentor
Mentor

What if you use your browser in Incognito / InPrivate mode?

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