Autocad Plant 3D 2017 does not initialize (windows 10)

[Anonymous]

Hi...
My Autocad Plant 3D 2017 does not initialize, the software is install in windows 10.
Does anyone know what's going on?

[Mark.Lancaster]

@Anonymous

I would do the following:

1.  That you have full admin rights to your PC.

2.  Your video card driver version is the latest.  Do not rely on Windows telling you it is..  Go directly the Vendor's web site.

3.  Clean out your personal temp (%temp%) folder.

Good luck and report back on your progress.

[Anonymous]

Hi @Mark.Lancaster.
I did everything that indicated .

1 - I am the total administrator of my computer
2 - My video card works normally

3 - I've already cleaned the entire "Temp" folder.

It did not help. Would you have another solution?

[Mark.Lancaster]

For a test..  Right mouse click on the Plant 3D desktop icon and select run as admin..  What happens then?

Update: Also what sub-folders do you see under C:\Programdata\Autodesk\CLM\LGS?

[Anonymous]

Same thing... Does not start the software.

[Mark.Lancaster]

Did you see my update on my reply?

Folder information under C:\Programdata\Autodesk\CLM\LGS

[Anonymous]

Hi...
One print my folder´s...

[Mark.Lancaster]

@Anonymous

Ok..  For a test create that folder structure of C:\Programdata\Autodesk\CLM\LGS..  Launch the application, does it work now?

[Anonymous]

Hi @Mark.Lancaster.

I reinstalled the software and now own the folder. But the problem perciste.

[Mark.Lancaster]

@Anonymous

IN that folder structure what do you see now?  Just because the folder structure is there doesn't mean it has all the required files.

[Anonymous]

Hi @Mark.Lancaster

Good morning.

It has the files inside it.

None of the aforementioned alternatives made the program work.

[Mark.Lancaster]

What files are there...

[Anonymous]

Has only one file: (.lgs.data)

[Mark.Lancaster]

What does it state inside of the LGS.DATA file?  Its a text file and can be opened with notepad

_USER

_STANDALONE

_NETWORK

Update:  ALso perform these steps

I stole this wording/reply from my buddy @Darin.Green, so he takes all the credit for the steps.. 

This should help get your application working. Assuming you have a valid serial number/contract.

Close the application

On your computer, navigate to: ​​C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F  [<Product Key> is the product key of the Autodesk Application you have]
Delete the LGS.data file.
Navigate to C:\Users\\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents
Start the application.

When you start the application, it will prompt you to choose one of the following:

Login - 30 day trial licenses
Serial Number - Standalone and Single-User activation
Network - Network License server for obtaining licenses from a machine on your network

Choose the option that matches your license. 

[Anonymous]

Hi @Mark.Lancaster

I did everything that guided me. Until I restart the computer and still have the same problem.

[natasha.l]

Hello @Anonymous,

Sorry for the inconvenience. Please try to conduct a clean uninstall of the AutoCAD Plant 3D 2016 & 2017 currently installed, please follow the steps below. 

-Clean Uninstall of the program

-Update your System (Windows & Java)

-Temporarily disable your antivirus & firewall

-Go to Autodesk Virtual Agent find the program

-Download all of the parts (in this case Part 1 & 2 )

-Follow the steps in this link Installing products from the Virtual Agent

-Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.

-Files will be directed to C:\Autodesk

-Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!"

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

Please let me know if you have any further questions and keep us posted. 

[Anonymous]

Hi @natasha.l

Again, to no avail ...

[natasha.l]

Hello @Anonymous,

Please try using the following tool it is intended to provide assistance in identifying the root cause and provide a suggested solution.

AIDA Autodesk® Installation Diagnostic Assistant 

Download Link:  http://www.autodesk.com/aida  > Run the tool > attach the log to your reply 

Thank you. 

[Anonymous]

Hi @natasha.l

I downloaded and installed AIDA. It does the scanning and gives a message, when the "ok" the message disappears and does no other action. Attached is a "print" of the message.

[natasha.l]

Hello @Anonymous,

In the C:\Autodesk\Autodesk_Maya_2017_EN_JP_ZH_Win_64bit_dlm\3rdParty folder for Maya these redistributable are stored here.  

-Repair the items listed in your Control Panel > sort by "Installed On"

x64 & x86 Microsoft  Redistributable

2010 SP1 

2012 UPD4 

2013 

2015 

-If the repair does not work, then try to uninstall them. 

-Then, reinstall them all back on the machine by visiting the Microsoft website. 

Please keep us posted.