autocad license manager is not functioning or is improperly installed

[Anonymous]

Hello,

I have a problem with lanching any auodesk program, when I click the shortcut on my desktop it first looks like it's working, but then it shows this message ''autocad license manager is not functioning or is improperly installed''. The weird thing is i used the program like 3 days ago, and now suddenly nothing is working anymore. I ofcourse searched for a solution myself, i found this page and tried the following:

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

I reinstalled autocad;

I tried to run it as administrator;

The 3rd step i couldn't do cause i don't have the CLM folder under Autodesk (see picture)

none of them worked....

I really hope somebody could help me out, cause i really need autocad right now...

I also found this page (https://community.spiceworks.com/topic/1903274-autocad-lt-2017-the-license-manager-is-not-functionin...) and in that case there was a problem with the servers, and after some time it worked again. Could this be the problem? should i just wait?

I would really appreciate any suggestions  or maybe question if you have an idea? 

sorry for my English it's not my native language....

[Otto]

Hello robpetersNB and welcome to the Autodesk community!

It looks like you're experiencing issues with launching your product. The following link(s) should help you resolve the problem:

Troubleshooting why a program does not open

[Mark.Lancaster]

@Anonymous

You are looking in C:\Program Files..  Incorrect location for the CLS information..  Its C:\Programdata which is a hidden folder (may have to change your viewing settings).

Update:  Also here's a collection of articles that address this issue.

Update #2:  Forgot to address the fatal error message..

This usually points to a couple of things.

1. Clean out your personal temp (%temp%) folder.   Delete as many files and folders as possible.  You will not be able to delete them all but clean out as many as possible.  Relaunch application and see if that resolves the issue

2.  IF item #1 doesn't resolve the fatal error, follow the steps in this article

1.   Make sure you have full admin rights, set Windows UAC to never notify and if possible disable your Anti-Virus/Malware scanning utilities. Also the download should occur over a hard wired connection to the Internet and not over WIFI.

2. Access the Autodesk Virtual Agent and follow the download links to your product.

3. Download all of the parts (some applications only have a single part to download) for your product first. This means save each part to your hard drive.  Do not continue until all of the parts have fully downloaded.
4. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
5. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
6. Once the extraction is finished, the installation will automatically start.
7. Follow the installation steps for your product.  At this point you could cancel the installation or create a deployment.

However if the installation does fail using this method, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.

[Anonymous]

Mark,

Thanks alot for that, i see what you mean, i will try that possible solution! 

i will let you know if it worked

#update: i worked out that i have the LGC files (picture)
so i will try your other suggestions! thanks alot, will post an update if i know more.

[Anonymous]

@Mark.Lancaster,

I'm not sure what happend, but i did the first part, after that i had no error showing up anymore, but the autocad civil crashed immediatly after it showed up. Then i did the second part you suggested, but i had a couple messages (pictures). It says that the installation is complete but i can't find any lanch button.... i am very confused.

hope you know more! 🙂

[natasha.l]

Hello @Anonymous,

Just to confirm, have you first installed Civil 3D by using the steps @Mark.Lancaster provided you with? 

Your images show you are trying to install a Plugin, not the product Civil 3D. First download & install Civil 3D. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi @natasha.l,

I'am did install the 3 parts, and when then i followed the following step as shown in the pictures.

I think it tells me that is already on my pc but i cant find any shotcut to launch it....

[Mark.Lancaster]

@Anonymous

Are you saying if you go into Windows Control Panel/Program and Features/Add&Remove programs, Civil3d (version you need) is not there?  If so you need to run Microsoft Fixit.  For this utility you need to repeat it for each application that needs to be uninstalled.

[Anonymous]

@Mark.Lancaster,

I see what you mean, it is there a couple times! (picture)

[Mark.Lancaster]

@Anonymous

But 3 of them are for object enablers..  There are not really 3 additional installations of Civil3D

[Anonymous]

@Mark.Lancaster,

okey so what should i do?  cause when i search for ''civil'' it is not showing the real program i think.

[Mark.Lancaster]

@Anonymous

Perform a clean uninstall per these instructions.  Just make sure to adjust settings if you have other Autodesk products already installed/working on your machine.  Followed by installing the product using these steps:

Download and install per:

1.  Clean out your personal temp (%temp%) folder.  Make sure you have full admin rights, set Windows UAC to never notify and if possible disable your Anti-Virus/Malware scanning utilities. Also the download should occur over a hard wired connection to the Internet and not over WIFI.

2. Access the Autodesk Virtual Agent and follow the download links to your product.

3. Download all of the parts (some applications only have a single part to download) for your product first. This means save each part to your hard drive.  Do not continue until all of the parts have fully downloaded.
4. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
5. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
6. Once the extraction is finished, the installation will automatically start.
7. Follow the installation steps for your product.  At this point you could cancel the installation or create a deployment.

However if the installation does fail using this method, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.

[Anonymous]

@Mark.Lancaster,

i followed your steps, and it all worked fine, but i got a error while downloading (picture).

And when i click the shortcut on my desktop i get another message (picutre)

[Mark.Lancaster]

@Anonymous

See these 2 articles.

Article #1 - 1722 error

Article #2 - Acadres.dll

[Anonymous]

@Mark.Lancaster,

i followed step 2 cause i didn't really need storm analysis. but now there are even more problems (picture), i added the log.

[Mark.Lancaster]

@Anonymous

You have a 1618 error which indicates another installation is occurring or the last one hung.  Reboot machine and try again.

[Anonymous]

@Mark.Lancaster,

i reboot my laptop, and the installation went fine, a shortcut was made on my desktop.

When i click it, it appears to work cause it is loading but then suddently closes and give this message (picture).

i lost hope that i'm able to fix it, i tried so much now, reinstalled it a couple times with a clean uninstall.....

[Mark.Lancaster]

@Anonymous

That's the standard crash report.  There's noting in that image that tells us what the issue is.  These reports must go to Autodesk.

Do you have a machine that meets the requirements?  Have you run the pre-checker?

[Anonymous]

@Mark.Lancaster,

i dont know how i replied with another account? could it be the case that i'm trying to log in with a account that has no access

[Anonymous]

@Mark.Lancaster,

yeah i should run i really good, i have an asus rog with 16 gb ram, i7 an Geforce GTX 960m. I worked alot with autocad the past year....