ACAD 2017 problems

[jdou1]

Hi,

I have been using a  licensed version of ACAD 2017 for some time on a Dell Laptop with the following configuration:

Windows 10 Pro;Intel (R) Core (TM) i7 -264M CPU @ 2.80GHz, 6.00GB RAM64-bit OS; Intel (R) HD Graphic 3000 and NVIDIA GeFORCE GT 555M.

The main problem is that the programme doesn't even load or rather it takes about 15 minute to launch. Then it doesn't take any commands! It has to be force shut.

I've sent my complaints to Autodesk who eventually started communicating with me privately. They told me to uninstall the programme using a specific  sequence which was followed. I made sure that all file remnants are removed. Then they asked me to reinstall programme from an FTP they sent me. Cleaned registry and all residual and temporary files.  When I tried to insert Product key and Serial Number, it didn't recognize the product key. I even updated the software as instructed by a pop up. Practically nothing changed. The software hangs up during loading screen. I've also sent them log files.

Their final reply was: 

We’ve tried everything we know to help you. Unfortunately Autodesk is unable to provide individualized support to students to tackle technical problems such as the one you are having.

We request you to post the query at our Discussion group. These discussion groups are monitored by Autodesk Experts and they would be able to respond with precise information.

Any help would be greatly appreciated because I cannot use this software.

j

[jdou1]

Read article and checked everything. It's a standalone as indicated in the respective file. So that  should be working fine.

I am using the Windows Defender and only have one antivirus in operation.

Switched off AV and ended up with a blank screen on launch of the software so the software cannot be used.

[john.vellek]

Hi @jdou1,

Switching off anti-virus should not disable any software but quite the opposite. I would try uninstalling it and then do a reboot. Then try AutoCAD and see if it hangs at some particular point in the startup process. 

[jdou1]

I doubt whether WIndows 10 allows you to uninstall the Defender. Need to check about that. However, I switched off the Defender and switched off and restarted Pc and launched ACAD. After ten minutes loading, I ended you with a blank screen as shown in the attached picture

[john.vellek]

Hi @jdou1,

Can you try turning off the Autodesk Desktop App to see if that makes a difference?  Please also temporarily turn off the Malwarebytes. I do see from your screen capture that the Activation Licensing Service is running  but with 0% CPU.  I suggest re-boot and then turn off all the application services that you can and then try to launch AutoCAD.

[jdou1]

done as suggested but still with the same loading problem

[john.vellek]

Hi @jdou1,

Short of a System reinstall, I suggest that you try creating a new computer user account and logon with it to see if AutoCAD behaves normally with that profile.

If that is still not successful, consider restoring to a restore point that was made prior to this behavior's commencement. If you do not have a suitable one then a system re-install is likely the next step.

[natasha.l]

Hello @jdou,

Welcome. 

I recall having an issue like this with my new Windows 10 computer, let's see if the following helps first before reinstalling to give it one more try. Windows 10 includes some extensive security settings & features that you can adjust to better install & run your applications. 

1. Temporarily disable your Antivirus software & Firewall in the Windows Security Center app 
2. Temporarily disable UAC on  Windows 7 or Windows 10 
3. It's up to you either Open Component Services  go to COM Internet Services & enable, or setting permissions for an application 
4. Test AutoCAD 2017 after trying the following steps, if it runs the problem is resolved. If not you should try a Clean Uninstall  & use the Browser Download Method in your Autodesk Account 

Let us know how this turns out, fingers crossed. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.​​​​​​​

[natasha.l]

Hello @jdou1,

Did this ever get resolved, please let us know so we can continue to help you or find you the proper support for the issue? 

If you encounter a different issue or error please share it with us. Thank you. 

Please remember to "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[jdou1]

Frankly none of the solutions worked. I had to uninstall the 2017 version
and will try to install a previous version. I've spent too much time trying
to resolve the issue.

j

[jdou1]

In fact the 2016 version is now working well albeit during all the  process I lost all my template files.

Thanks to all whoever tried to help out with this problem. From the looks of it I think it is an incompatibility issue between the 2017 software and either some software I have of the PC or one of the drivers.