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Unable to Open Model from Model Builder

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Message 1 of 6
darrenr
710 Views, 5 Replies

Unable to Open Model from Model Builder

darrenr
Enthusiast
Enthusiast

Hi, I just tried creating new models with the Model Builder. Once it's done and I try to open it, It asks me where would you like to store the model? Autodesk Docs or Local. I have tried both and then it says Unable to Open Model. See attached screenshots. All my other models open fine, it's just the ones I create from Model Builder. Any help would be greatly appreciated. 

 

Darren

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Unable to Open Model from Model Builder

Hi, I just tried creating new models with the Model Builder. Once it's done and I try to open it, It asks me where would you like to store the model? Autodesk Docs or Local. I have tried both and then it says Unable to Open Model. See attached screenshots. All my other models open fine, it's just the ones I create from Model Builder. Any help would be greatly appreciated. 

 

Darren

5 REPLIES 5
Message 2 of 6
Karsten.Saenger
in reply to: darrenr

Karsten.Saenger
Autodesk Support
Autodesk Support

Hi @darrenr ,

 

most times the reason for the issue is that the git part of the model database cannot be created on your local computer.

There are a number of reasons, why this can happen. Can you send the latest InfraWorks log files from path %AppData%\Roaming\Autodesk\Autodesk InfraWorks\logs ?

 

Regards,

Karsten



Karsten Saenger
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Hi @darrenr ,

 

most times the reason for the issue is that the git part of the model database cannot be created on your local computer.

There are a number of reasons, why this can happen. Can you send the latest InfraWorks log files from path %AppData%\Roaming\Autodesk\Autodesk InfraWorks\logs ?

 

Regards,

Karsten



Karsten Saenger
Message 3 of 6
darrenr
in reply to: Karsten.Saenger

darrenr
Enthusiast
Enthusiast

Hi Karsten and thanks for the reply. I have recently got a couple error message when I open Infraworks as well which I have attached. Not sure if they have something to do with it. I had ignored them because everything in my previous models seemed to work ok. 

 

Darren

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Hi Karsten and thanks for the reply. I have recently got a couple error message when I open Infraworks as well which I have attached. Not sure if they have something to do with it. I had ignored them because everything in my previous models seemed to work ok. 

 

Darren

Message 4 of 6
Karsten.Saenger
in reply to: darrenr

Karsten.Saenger
Autodesk Support
Autodesk Support
Accepted solution

Hi @darrenr ,

 

thank you for sending the information.

 

The error message I can see is:

Git exit code: 128
Git output: Cloning into '.'...
error: bogus format in GIT_CONFIG_PARAMETERS
fatal: unable to parse command-line config
error: Service Exception: Failed to clone the remote feature repository.

 

There are two possible reasons for such errors:

  1. OneDrive (any cloud drive) or a server is used for the InfraWorks models. I can see a Z:\ drive - can you say what sort of drive that is? If it's a mapped cloud or server drive, then change the paths for InfraWorks models to a local drive. More info: https://knowledge.autodesk.com/article/Error-Unable-to-Open-Model-in-InfraWorks 
  2. Installation error. A clean reinstallation of InfraWorks might solve the issue. I suggest upgrading to InfraWorks 2023.1 if possible. See also: https://knowledge.autodesk.com/article/Clean-reinstallation-of-InfraWorks

Best Regards,

Karsten.



Karsten Saenger
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Hi @darrenr ,

 

thank you for sending the information.

 

The error message I can see is:

Git exit code: 128
Git output: Cloning into '.'...
error: bogus format in GIT_CONFIG_PARAMETERS
fatal: unable to parse command-line config
error: Service Exception: Failed to clone the remote feature repository.

 

There are two possible reasons for such errors:

  1. OneDrive (any cloud drive) or a server is used for the InfraWorks models. I can see a Z:\ drive - can you say what sort of drive that is? If it's a mapped cloud or server drive, then change the paths for InfraWorks models to a local drive. More info: https://knowledge.autodesk.com/article/Error-Unable-to-Open-Model-in-InfraWorks 
  2. Installation error. A clean reinstallation of InfraWorks might solve the issue. I suggest upgrading to InfraWorks 2023.1 if possible. See also: https://knowledge.autodesk.com/article/Clean-reinstallation-of-InfraWorks

Best Regards,

Karsten.



Karsten Saenger
Message 5 of 6
darrenr
in reply to: Karsten.Saenger

darrenr
Enthusiast
Enthusiast
Thanks for your help. I uninstalled Infraworks which was a total pain. It kept telling me it was still on the machine. I had to go through and remove any leftover Infraworks folders and finally go into the registry and remove it and then it let me re-install. And finally now it lets me open the model builder project I created. What a pain. Thanks again.
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Thanks for your help. I uninstalled Infraworks which was a total pain. It kept telling me it was still on the machine. I had to go through and remove any leftover Infraworks folders and finally go into the registry and remove it and then it let me re-install. And finally now it lets me open the model builder project I created. What a pain. Thanks again.
Message 6 of 6

michael_kolominskyZT9WV
Enthusiast
Enthusiast

Hello,

I have similar problem with Infraworks 2023.

I can create a model using New>Create Model

But when I try to create a model using Model Builder I get the same error "Unable to Open Model".

I have reinstalled Infraworks and also had an agent trying to help but I am still getting the same error.

Solution was to avoid OneDrive, which I did and have update Registry to point to a local C: drive

Please help

 

 

0 Likes

Hello,

I have similar problem with Infraworks 2023.

I can create a model using New>Create Model

But when I try to create a model using Model Builder I get the same error "Unable to Open Model".

I have reinstalled Infraworks and also had an agent trying to help but I am still getting the same error.

Solution was to avoid OneDrive, which I did and have update Registry to point to a local C: drive

Please help

 

 

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