Infraworks Opening the model is no longer possible

[Anonymous]

When opening the model, the following error message appears

The following errors are displayed in the protocoll file.

The model is locally stored and has a size of 14 GB. Other locally stored models can also be opened.
Yesterday the model was last used. Textured meshes were invited in the obj format. This was still easy.
Is there a way to open the model again?

[Karsten.Saenger]

Hi @Anonymous,

can you please send the InfraWorks log files from C:\Users\<<USER>>\AppData\Roaming\Autodesk\Autodesk InfraWorks\logs ?

Anything happened with the model between yesterday and today?
Did InfraWorks crash?

Regards,

Karsten

[Anonymous]

No there was no crash. And nothing happend between today and yesterday. So here are the log file and thanks for your help.

[Karsten.Saenger · Accepted solution]

Hi @Anonymous,

the log files show following error:

Git repo: C:/Users/Theresa/Desktop/Projektarbeit/Infraworks/Model mit Testdaten VA/Bachelorarbeit_Brennberg.files/
Git exit code: 128
Git output:
    fatal: Unable to create 'C:/Users/Theresa/Desktop/Projektarbeit/Infraworks/Model mit Testdaten VA/Bachelorarbeit_Brennberg.files/.git/index.lock': File exists.
    
    Another git process seems to be running in this repository, e.g.
    an editor opened by 'git commit'. Please make sure all processes
    are terminated then try again. If it still fails, a git process
    may have crashed in this repository earlier:
    remove the file manually to continue.
2018-11-29T15:32:50Z [6824]: d:\iwdrprod\git_source\desktop\source\alx\git\gitrepoundo.cpp(306): error: Git commit failed. Commit message: Commit before schema update.
2018-11-29T15:32:51Z [6824]: d:\iwdrprod\git_source\desktop\source\alx\git\gitrepo.cpp(242): error: Git command: git --no-pager add -A

Please do the following:

1. Create a copy of your model "Bachelorarbeit_Brennberg.files" (copy/paste) - just to have a back up in case something goes wrong
2. In your original model navigate to ../Bachelorarbeit_Brennberg.files/.git/ and check if a file "index.lock" exists. If yes, delete it.
3. Test if you can open the model again.

Regards,

Karsten.

[Anonymous]

thank you! The model is working again now.

[Anonymous]

Hallo Karsten,

danke für die Hilfestellung. Aber was tue ich wenn ich diese Fehlermeldung bekomme, ich aber keine index.lock Datei im .git-Ordner finde?

Anbei die Protokolldatei und ein Screenshot von meinem .git-Ordner.

Frohes Fest und danke schonmal.

MfG

Christoph

[Karsten.Saenger]

Hi @Anonymous ,

I'll stick to English language so that others can benefit of the discussion, let me know if it's not ok for you.

In your log file there is an error about a file path being too long.
Double check file "../Resources/3D Models/587347e0-bde4-4900-9c02-21052f54a0ec/doors - windows.metal doors - frames.aluminum frame.anodized.dark bronze.satin.jpg': Filename too long"

The quickest solution is just to delete that file from the model.files folders. It seems to be imported by a 3D model. To re-add it you nned to adjust the name of the material in the 3D model before you import it to InfraWorks.

Regards,

Karsten.