Infraworks fails to open/start Error: unable to locate resources directory

[Anonymous]

Hi,

I have installed Infraworks on my work laptop. I was deployed two versions, of Infraworks 360 2017, release 2 and 3. Both have the same issue and both have been tried on both Windows 7 and Windows 10.

When opening the application I receive an error box with the following message:

"Autodesk InfraWorks is unable to locate the Resources directory. Please refer to this article for more information: http://tinyurl.com/q3xmhf3"

I click close and then receive the following error:

"Autodesk InfraWorks cannot load the application settings."

The link takes me to a hotfix for a 2015 version of the software and this won't apply to the 2017 version due to the versions being different.

My IT team have drawn a blank and so I am keen to try and understand why this is happening. If it is a case of making a folder in a directory called 'resources' then I can, but I don't know where this should be, or what information should be contained within it.

Any assistance is greatly appreciated.

Thanks

Tom

[tmachado]

Hi @Anonymous, it seems that may be an incomplete download, could you please try to download the software from this link:

http://upandready.typepad.com/

Just to see if you get a different result.

I am installing it now on my testing machine with Win 10 and will let you know if I get the same issue

[tmachado]

I was able to successfully install and use IW360 2017.3

[Anonymous]

Hello,

Unfortunately I am limited to the software versions that are deployed to my work laptop. So far they have issued 2017 releases 1, 2 and 3 all of which give the same error.

I suspect the error might be due to permissions on my laptop preventing the installation from creating the resources directory. But I am unable to look in to this due to the limited access I have.

Tom

[tmachado]

It has to be, have you asked IT to log as an administrator with full admin right to install it for you?

That should work

[Anonymous]

All software installed is installed under admin privileges.

[tmachado]

Ok, show me an image of your installation folder and we go from there

[Anonymous]

I have attached a list of all the files/folders in the folder as a CSV file. A screenshot would not have fitted.

Thanks.

[tmachado]

Check the content of this location

C:\ProgramData\Autodesk\InfraWorks 360\Resources

you should have 27 items there

[Anonymous]

I have the following location:

C:\ProgramData\Autodesk\InfraWorks 360 2017\Resources

The folder is empty.

Tom

[tmachado]

That is your problem, all the files in this folder are download directly from the Autodesk server.

Let us see if we can bypass your security...

Please send me a message in privet with your email address, I will compress the content information on a zip file and send it to you by Dropbox.

You will only need to download and extract the content to the location mentioned before.

[dadan_suhendar]

I am Installed Autodesk Infrawork 2019, and I have the similar issue, " is unable to locate the resources directory", I try to following your suggest to download the resources from the ling you have mentioned above " " but the link cant open blocked.

And also on resources folder only avail 1 file resources.rar. Any other option to solve this problem

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@tmachado wrote:

Hi @Anonymous, it seems that may be an incomplete download, could you please try to download the software from this link:

http://upandready.typepad.com/

Just to see if you get a different result.

I am installing it now on my testing machine with Win 10 and will let you know if I get the same issue

---

---

@tmachado wrote:

Hi @Anonymous, it seems that may be an incomplete download, could you please try to download the software from this link:

http://upandready.typepad.com/

Just to see if you get a different result.

I am installing it now on my testing machine with Win 10 and will let you know if I get the same issue

---

[Karsten.Saenger]

Hi @dadan_suhendar ,

open your Autodesk account page (accounts.autodesk.com) and open your products list. Then look for Browser Download and download the installation files for offline installation.

Regards,

Karsten.