Fusion Team - Assigning Roles in Folder-Level Projects

[Anirudh_Pal]

I have recently been unable to assign roles to groups in Folder-Level Projects. Here is what I am running into:

1. My status on the team is Team Admin.

2. Here is a Folder-Level project.

3. Attempt to assign Reader role to All Members.

4. It looks like it worked until you scroll down. It seems to only assigns roles to all members that are loaded in the webpage. This is not practical as it would be ideal for All Members to control all members even new ones that are added to the team after initial role assignment. 

5. An idea that I had was to load all members by scrolling down and then set the role for All Members, maybe that will make this work. However, that wipes away all the reader roles. 

This seems like a recent issue. I am not sure how to fix this. 

[abhinav_singh]

1. Scrolling down is required to load all members if you are doing a select all checkbox from the very top

2. However, doing Role assign via 'All Members' system group should have worked. And Roles shouldn't get cleared automatically as well. 

3. Please DM me your hubid and I will have someone look into this. 

[Anirudh_Pal]

DM sent! Thanks!

[larsonbHE46V]

When I assign a student a role (editor for example), then hit refresh, their role disappears. A few days ago, I could assign roles for all of my students in one class. But now, I am having issues assigning students any roles for my other classes... 

[jakeWQGEY]

I am having the same issue where refreshing causes the role to become blank again. Have you found a way to fix this?

[larsonbHE46V]

No, I have not found out how to fix this problem. @abhinav_singh, do you know the solution to our problem?

[abhinav_singh · Accepted solution]

hi @larsonbHE46V @Anirudh_Pal can you guys pls confirm if things are working fine for you now? 

[larsonbHE46V]

I just tried it again - still does not work.

[abhinav_singh]

I just tested on my side, assigning role is working fine for single as well as multiple users (and 'All Users' group as well). @larsonbHE46V maybe trying clearing your browser cache and try once again. 
@Anirudh_Pal can you also confirm pls. 

[larsonbHE46V]

I cleared my cache and cookies - still no luck. Every time I hit refresh, the "Editor" disappears. @jakeWQGEY  is the other member who is having the same issue. 

[abhinav_singh]

@larsonbHE46V Pls DM me your email id and hubID 

[Anirudh_Pal]

Will try in the morning!

[Anirudh_Pal]

Works now!

[jakeWQGEY]

It is still not working for me, what was the solution?

[geethapriya.shetty]

Hi @jakeWQGEY , 

Can you please let me know the exact steps taken when you encounter this issue?

Are you trying to apply role to all the users by using "Select All" checkbox?

Approximately how many users are in the hub?

Regards,

Geethapriya Shetty

Product Owner

[larsonbHE46V]

Hi @geethapriya.shetty & @jakeWQGEY ,

Here is the problem I still cannot fix - I assume Jake is having the same issue.

I am about to assign a student as an editor:

It works, but...

Once I hit refresh, it disappears:

Any thoughts? 

[jakeWQGEY]

@larsonbHE46V @geethapriya.shetty Yes that is the same issue I am having.

[u1]

Hi, 
My colleagues and I are experiencing a similar issue. Has there been a solution?