view cube becomes deactivated

[Anonymous]

hello,

i have noticed that occasionally the view cube is not working correctly. the small house icon disappears and the cube becomes inactive. clicking on it does nothing. also it seems like its is a lighter shade of grey? that may be due to it not being clickable. i have not found any solutions to this issue, and i cannot determine the cause. usually it becomes usable after a while. hopefully this is just user error and someone can tell me how to fix it. its not a huge issue but it is very frustrating. 

thanks

[innovatenate]

I'm not sure that I totally understand what is happening. The home and the other icons fade to invisible if your cursor is not hovering over the view cube. See the images below for comparison.

What operating system are you running on?

These are some wild guesses.. but maybe they will help.

If you're on Windows, can you try:

• Go to Control Panel\All Control Panel Items\Display
• Change setting to 100%
• Select Set custom text size (DPI) 
• Make sure the Custom DPI setting is set to 100%

Does this change the behavior?

If you are running on Mac OS, are you running in full screen mode? Does the behavior change if you lower the window size?

I hope this helps. Please let me know if you have any questions.

Thanks,

[fredsi]

Nate,

+1 for seeing this happen. Go to use the view cube and it is essentially 'grayed out' and unresponsive (home icon is missing too). Eventually, while mousing around it pops back into focus. With no posts on the forum, thought I was the only one seeing a very rare event. From now on will be more mindful of what might be the cause and report it. BTW, saw the problem on a win7 64b PC. Thanks.

Fred

[Mowee]

I'm having this issue right now after stoping a sketch.  View Cube is dead. 

Running on Mac 10.10.3

[Anonymous]

This is a reoccurring issue for me as well. I can't seem to find a way to make it snap out of it either. It just randomly gets over it or i have to save and reopen the file.

[innovatenate]

Would it be possible to collect some further information? The best thing would be to share a series of steps where the issue is consistently repeatable. If this is not possible, could you share what you were doing when the issue occurred (such as existing a sketch)? How often does this issue occur?

Which OS are you using?

If Mac OS, are you using the Trackpad? Is Gesture Navigation enabled in preferences?

What type of graphics card are you using? Note that you can use the Copy to Clipboard to quickly get information about your display adapter from the Graphics Diagnostics command in the help drop down menu.

Are you running a dual graphics card set up? Is Switchable Graphics enabled (both Windows and Mac)?

Is Autodesk Screencast installed? Is Screencast running in background?

Are you using any spacemouse or tablets?

Hopefully, this line of questioning will reveal a trend. Thank you in advance for any further information you can provide.

Thanks,

[Anonymous]

Innovatenate-

I am having the same problem with the view-cube becoming deactivated. I think you are misunderstanding the nature of this problem. There are no apparent predictable conditions. It can happen or not happen at any time. What we are experiencing is that fairly often, when one goes to reorient the view with the view cube, the view cube is unresponsive. Escape-escape-escape, click, click-click-click, escape, change the window to full screen, change it back again, change some grid settings, change them back, anything— still not responsive. Then at some random time later as you are finding ways to work around the problem and get on with your work it will come back on. This sometimes happens when I open a new blank document. Other times I open a blank document and there is no problem. 

You will not solve this problem by asking users for the conditions under which it happens— The condition is "when using Fusion 360 on a Mac". If you want to take this problem seriously you, or someone else at Autodesk needs to carry around a Mac with them and use Fusion 360 on a regular basis over different wi-fi connection, via DSL and higher bandwith services, and/or to go to the sites of users who are experiencing the problem. Perhaps it is related to Cloud transactions and updates which have to do with communications and bandwidth and not with workflow.

In my case: MacBook Pro, OS 10.10.3, no external mouse, wi-fi->DSL, no tablets— just the touchpad on the MacBook Pro. Clipboard info from Graphics Diagnostic listed below.

I will try checking "Limit all effects to provide maximum performance", but considering this happens with blank documents I suspect that is not the problem.

As long as this problem keeps coming up Fusion 360 will not be ready for serious use on a Mac. Consider that that is a pretty big market. 

Regards and thanks.

[GPU Information]
GPU Device: AMD Radeon HD 6770M
GPU RAM: 1024 MB

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
Off

[Anonymous]

FYI: After trying it I conclude that checking "Limit all effects ..." does not stop the problem.

[decerptae]

This thread seems inactive.  Has this issue been resolved?  Is there a workaround?  I'm still experiencing it running on a Macbook Pro with OS 10.10.5

[innovatenate]

I note another post on this topic has surfaced. 

http://forums.autodesk.com/t5/design-and-documentation/macbook-pro-trakpad/m-p/5781914#M31166

From this thread:

When gestures stop working, try move your mouse over the view cube, right-mouse click, and then Move the cursor/close the menu (right-click). Do gestures start working again?

Thanks,

[El8ias]

Definitely a bug. A dead view cube is a very persistant problem for me as well. Running a Mac book pro El Capitain OS.

As I Work in any given module , model, sketch patch or sculpt, the view cube will sudenly go dead. Panning and zooming does not always bring it back. Often I need to quit Fusion and restart to get the view cube working again. Then at some seemingly random point it will just go dead again. Rinse and repeat. Hope this gets fixed in the near future. 

[El8ias]

FYI, this does not always work. Hard close of the program and restart does. 

[innovatenate]

Can you check which build number of Fusion 360 you are using? You can select About from the Help drop down menu to see the build number.

Do you use Autodesk Screencast? Is there anything that could "steal" or "grab" attention from Fusion 360 while you are use the viewcube? Spacemouse? Wacom Tablet? Duet Display?

Thanks,

[El8ias]

Workig with Fusion 360 version number 2.0.1708

Nothing to take away attention from the cube as described.  

[innovatenate]

Any external display devices as at all like monitors? I'm just hoping to establish a pattern or commonality between the different reports. Do you generally work full screen or minimized some? When the View Cube stops working, can you use any of the other command in the ribbon? What about in the navigation bar below? Can you use the "Look At" command?

Thanks,

[El8ias]

No external displays. I am using just my 2015 Macbook Pro Laptop w/ latest OS, el capitan without any peripherals. Oftern i use fusion with just the track pad, no additional mouse. 

[Phil.E]

Can anyone confirm that minimizing Fusion and maximizing it resolves the dead cube? I didn't see that listed as a remedy anyone tried.

We need to figure out how these few users are experiencing this so often. Let me illustrate: A previous poster said:

" If you want to take this problem seriously you, or someone else at Autodesk needs to carry around a Mac with them and use Fusion 360 on a regular basis over different wi-fi connection, via DSL and higher bandwith services, and/or to go to the sites of users who are experiencing the problem."

To a person, the entire Fusion team tests or uses Mac. We don't see it. I test workflows for hours on my 3 different mac laptops. If we were experiencing this regularly a developer could more easily figure it out. So what's the difference between our machines and yours? That is what we need to figure out.

What other apps are running when this happens? Have you tried to narrow down the conditions? I don't see anyone saying that it happens sometimes more than others. That would be a great place to start. Rather than "when does it happen", which someone said was "using a mac", why not focus on "when does it not happen" and start to eliminate variables that you all have on your machines that we obviously do not.

I seriously doubt it has anything to do with the network, wifi, etc. But a great way to test that is to work offline for a while. Does it happen offline?

Does shutting any othe running app make it not happen?

Thanks for your time and help to narrow this down.

[Anonymous]

+1 for this problem.

Also running OSx - but not upgrated to El Cap.

Seems that the cube is inactivated as a feature...  because the graphic changes.

Lines are dashed...  Seems to me that there is something that turns off the cube.. and then doesnt re-enable it.  Switching components entering different modes... nothing works.

Minimizing and max'ing does not resolve the problem.

[Anonymous]

I came across this issue today as well. Just wanted to let you guys know I was able to get it working again by pinch zooming in and out on my Macbooks trackpad. Hope it helps!

[Phil.E]

Thanks for the information. I'm going to look into refreshing the investigation into this. If you notice any other clues, please post.