view cube becomes deactivated

[Anonymous]

hello,

i have noticed that occasionally the view cube is not working correctly. the small house icon disappears and the cube becomes inactive. clicking on it does nothing. also it seems like its is a lighter shade of grey? that may be due to it not being clickable. i have not found any solutions to this issue, and i cannot determine the cause. usually it becomes usable after a while. hopefully this is just user error and someone can tell me how to fix it. its not a huge issue but it is very frustrating. 

thanks

[Anonymous]

So i think i've figured it out at least for me- when i use an  external input like a mouse or a wacom, and then I use the trackpad, it seems to get confused. disconnecting and reconnecting fixes.

[alvaro.mizutani]

2019, this is still an issue. I do have Chrome open at all times, and pinching the screen solved the cube freeze. Thank you @Anonymous!! 

Wacom MobileStudio Pro 13, Intel Core i7-6567U CPU @ 3.30 GHz, 16GBRAM

Windows 10 Pro V. 1809

GPU Device:              Intel(R) Iris(R) Graphics 550

GPU RAM:                  128MB (Integrated)

GPU Driver API:        DirectX 11.0

GPU Driver Version: DriverSto:25.20.100.6471 

[mianos]

I just got a new mac mini. Branch new installation of fusion360 on a brand new machine and I have had this a few times. I use the trackpad, keyboard and a 3dconnexion spacemouse wireless.

If I do a punch zoom on the trackpad I can control the view cube again.

I guess this is not important, specially not compared to offset planes disappearing last week.

[Phil.E]

@mianos

I'm not sure what issue you are referring to regarding workplanes. Is there a currently ongoing problem? Please let me know.

Just so you know, it's not a matter of importance - fixing bugs like this. It's a matter of being able to reproduce the problem using a "debug" version of Fusion. Our developers use this to find where the problems are as they happen. Without the ability to reproduce problems, solutions are much harder to implement and test, which can be risky. If anyone can list a set of steps, perhaps including a hardware profile, that can reproduce this issue with the view cube, then we have something to "debug". I'd love to fix this issue ASAP, and have for a long time now,  but I can't provide the information that developers need to reproduce it. If you can, please let me know. I assure you, it will be taken up with top most importance!

Thanks,

[mianos]

No the construction plane problem was really bad but you fixed it up in just a day. I had a few things still invisible from the day before but I just re-created them. It is not ongoing.

"V2.0.5331 fixes:

• We fixed an issue related to creating Construction Plane at Angle. As soon as you selected the reference edge on a sketch for the Construction Plane to be one, everything disappears."

What I mean is, stuff like that problem are much more important than a problem that doing a zoom pinch fixes right up. I agree, this problem is a hard one. I just added that I got a new machine for some further info. It tells me it's probably not an interaction with a third party app (aside from Chrome that I installed, maybe it's that too). If I could reproduce it from a set up steps I'd put it right here. It is very subtle.

[Phil.E]

Thanks for clarifying. I was taken aback for a moment thinking I'd missed something terrible that I shouldn't.

[Anonymous · Accepted solution]

MacOS Sierra High - here

Experiencing this a lot the last two weeks on vacation. For me it's certainly some issue with trackpad vs. usb mouse.

I experienced the dead cube several times and the only way I could make it work again, was by moving to the cube with my trackpad -> then it would be active for mouse interaction again.

Haven't put any effort into reproducing the issue, but the last two weeks, I would close down my laptop screen and unplug my USB mouse (not close the computer - guess standby/sleep mode) > with Fusion 360 open.

Make it charge over night > Open up the laptop screen > Plug in my mouse

My bet is that it's some combination with unplugging or plugging in the USB mouse, while Fusion 360 is idle OR before / while the laptop is in sleep/standby mode. The above atleast, been my way of working with Fusion 360 the last two weeks, where I experienced the issue 3-4 times.

[Anonymous]

@Phil.E  This happens frequently every time I use the app lately (after migrating to Windows). Have not yet noticed what causes it to stop working, or what restores it. If I were to guess perhaps it has something to do with Wacom.

-- Windows 10 Pro

-- Using Wacom Tablet and a Corsair mouse

-- Multiple monitors

-- -- Working on the primary display

-- Multiple apps open

-- I have not experienced this on Mac

-- -- Normally lately I am using it on a Macbook without any peripherals

-- -- Before I moved to Windows for my desktop in February, I used a Macbook Pro with wacom and external monitors without problems

-- Whenever it happens I switch to the tools at the bottom of the screen, and eventually it comes back (only to break again a short time after using it)

[Phil.E]

@Anonymous 

From your description, it sounds like you use the view cube exclusively when you need to tumble/rotate the view, by dragging it. Is that correct? (as opposed to the Orbit tool, or Orbit hotkeys)

[Anonymous]

That's right, I find using the view cube to be more convenient (single click). The bottom tools are a fine workaround, but I do notice the loss of that cube and it's disappointing every time. Would love a reliable fix! Even if I know how to re-enable it by taking some action.

[Anonymous]

Alternatively -- if there was a keyboard shortcut to switch between those bottom tools, the way I'd use keyboard shortcuts in Photoshop or Illustrator for example -- that'd be nice too. The space bar to pan is pretty common.

[Anonymous]

Google to the partial rescue. I found that if you use middle mouse button you can pan and with shift you can orbit, but I don't have the equivalent middle button on the Wacom. I'll dig around to see if I can assign something.

Bottom line is that view cube is extremely convenient! 

[Anonymous]

OK -- sorry for the multiple fast messages.

Anyone looking for a reasonable fix:

-- with mouse

-- -- middle click (press scroll wheel) to pan

-- -- shift + middle click to orbit

-- with wacom

-- -- specifically for Fusion 360, I assigned the bottom side button to middle click

-- -- see above

-- In left menu, under `Named Views` I can click top, front, right, home (equivalent to clicking the faces of the cube)

Work great. I'll try and train myself to stop using the view cube now, considering it to be broken.

[Phil.E]

There are multiple navigation modes you can switch to in Preferences. Look on the first page of preferences near the bottom for this. Tinkercad mode puts orbit on the right mouse button, but Pan would still be a MMB action. Sorry for the trouble. I'll add your experiences to the bug report for this, but I must let you know there isn't a lot of work going on with View Cube at this time and cannot promise we will work on this any time soon. 

[Phil.E]

I use the view cube constantly, but not for orbit. It never breaks if you aren't dragging it, and I think somehow the Wacom pen is sending inconsistent input to the view cube which breaks it. That is what we need to test for and fix anyway, dragging the view cube cases that aren't currently supported.

The view cube is super handy for quickly navigating to the named views on it's faces, or rotating the view. Did you know you can click on it?

[Anonymous]

That makes sense. I notice that the interface only appears on mouse over. Perhaps the drag is not returning mouse off state. A solution on your end may be to simply make the available state the default.

Yep, clicking faces, the home button, the arrows, and dragging around. One of the first things I noticed and appreciated about the UI in Fusion is that view cube. High value item, but I can live without it for now.

I'll keep experimenting and see if I can get better repro details. I never knew there were settings but following your advice and looking around, I've enabled the UI preview to check that out. Thanks for your time @Phil.E !

[donsmac]

I am on a late 2012 27" iMac(Sierra_OS10.12.06) using a cheap usb mouse. Quite often the view cube becomes deactivated and sometimes disappears. The tool bar sometimes disappears as well. When this happens, I will open another Fusion360 window (cube works there) or go to another file that is open (cube works there) and swipe the mouse, or do anything, then return to the original window and the cube is now working there too.

I haven't noticed anything in particular that triggers the cube to stop responding.

Also, using the orbit tool will often get the view cube to work again.

[Phil.E]

Hi everyone,

Just curious, if you are using the UI preview? I want to confirm if the problem exists when using the UI preview.

Thanks,

[donsmac]

I have never used the UI Preview.

I'll check it out and let you know if the problem occurs.

[smith347]

My easy solution... Running Macbook Pro 15-inch, 2018. I gave up figuring out what causes it as very random. What quickly works for me to restore the missing house icon and dead cube is to click on the Change Workspace icon, switch from Model to Render, and back to Model. Quickly restores function with 3 clicks.