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subscription expired with 5 months left

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Message 1 of 4
Boltonsplasma
120 Views, 3 Replies

subscription expired with 5 months left

Boltonsplasma
Observer
Observer

expired.jpgclearly not expired.jpg

cant figure out how to solve this issue and so far going through the normal support channels has been entirely unhelpful. my team is currently unable to modify our old files and this is causing a significant loss in production

 

any suggestions would be greatly appreciated

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subscription expired with 5 months left

expired.jpgclearly not expired.jpg

cant figure out how to solve this issue and so far going through the normal support channels has been entirely unhelpful. my team is currently unable to modify our old files and this is causing a significant loss in production

 

any suggestions would be greatly appreciated

3 REPLIES 3
Message 2 of 4
CGBenner
in reply to: Boltonsplasma

CGBenner
Community Manager
Community Manager

@Boltonsplasma 

Welcome to the forum!

I'm going to tag in @RajkumarIlanchelian who may have some thoughts, or maybe knows who will be able to help with this.  Good luck!


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


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Inventor/Beta Feedback Project
1 Like

@Boltonsplasma 

Welcome to the forum!

I'm going to tag in @RajkumarIlanchelian who may have some thoughts, or maybe knows who will be able to help with this.  Good luck!


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Message 3 of 4

RajkumarIlanchelian
Autodesk
Autodesk

@Boltonsplasma Sorry you are experiencing this problem. I am traveling on business but I have escalated this to the right team and they should get back to you on this thread. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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@Boltonsplasma Sorry you are experiencing this problem. I am traveling on business but I have escalated this to the right team and they should get back to you on this thread. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 4 of 4

James.Youmatz
Autodesk Support
Autodesk Support
Accepted solution

Hi @Boltonsplasma ,

 

Sorry to hear that. Are you still experiencing this issue? I believe I see in your support case that the issue has been resolved while working with our teams.

 

If that is not the case, please do not hesitate to reach out to me at james.youmatz@autodesk.com so we can get this resolved ASAP.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
2 Likes

Hi @Boltonsplasma ,

 

Sorry to hear that. Are you still experiencing this issue? I believe I see in your support case that the issue has been resolved while working with our teams.

 

If that is not the case, please do not hesitate to reach out to me at james.youmatz@autodesk.com so we can get this resolved ASAP.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design

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