last update : impossible to start Fusion 360

[Anonymous]

Since I updated (dec. 5) I get a warning:
Browser process exits unexpectedly, please check;
internet connection; firewall;
I didn’t change anything and it doesn’t work with firewall off. when I try to go offline, the message is :

"sufficient data not found to sitch to Offline mode. Application will go online now". And when I click OK, Fusion collapse...

Data panel doesn’t show anything, just greyed out.

If  I check task manager, there is no more Browser process appearing in relation with Fusion.

Thanks for help

[paul.clauss · Accepted solution]

Hi @Anonymous

Thanks for posting! I believe you are experiencing an issue in which an error occurred during the last update to Fusion 360 - your logs show the same font initialization errors as the customer in this thread. 

You may be able to resolve this problem by working through this article. If that does not work, please perform a clean uninstall and reinstall Fusion 360 - this should allow you to access the Data Panel. 

Hopefully this helps! Please let me know if you have any questions.

[Anonymous]

Thanks Paul : problem solved ! Great support !

[pheron_301]

What part of is post worked for you?  I am having the same issue. Attached are the log files.  I have done the clean un-install and now I get the attached errors when trying download fusion again.  Please help.

[paul.clauss]

Hi @pheron_301

Thanks for posting - I'm sorry to hear you are also experiencing this problem. I would start by working through this article and follow up with the clean uninstall if that does not work for you. I would also recommend rebooting the computer before working through either procedure - we have seen a variety of different solutions to this problem.

Please let me know if you continue to have problems - I'm happy to help!

[pheron_301]

Hi Paul,

Thank you for the quick responses.  I have tried some of this stuff.  right now I cant even download fusion on my machine.

[paul.clauss]

Hi @pheron_301

Thanks for the response! Are you getting any error messages when trying to install? Did you use the clean uninstall procedure? Have you disabled any antivirus/firewall software on your machine?

I would go ahead and use the clean uninstall utility linked in my previous post to wipe the current instance of Fusion from your computer. If you have already done so or continue to experience errors after doing so, please gather your log files and send them to me at paul.clauss@autodesk.com - I am happy to have a look.

[pheron_301]

Hi Paul,

My LOg files are attached in my previous post

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@paul.clauss wrote:

Hi @pheron_301

Thanks for the response! Are you getting any error messages when trying to install? Did you use the clean uninstall procedure? Have you disabled any antivirus/firewall software on your machine?

I would go ahead and use the clean uninstall utility linked in my previous post to wipe the current instance of Fusion from your computer. If you have already done so or continue to experience errors after doing so, please gather your log files and send them to me at paul.clauss@autodesk.com - I am happy to have a look.

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[paul.clauss]

Hi @pheron_301

Thanks for the response - my mistake missing the logs attached to your previous post.

It looks like you are receiving the WinError 740 message - Windows 7,8 and 10 uses a security feature called User Account Control Settings, (UAC). The security setting along with different levels of permissions can prevent the application from running. You should be able to get Fusion started by working through the instructions in this article - please let me know if you have any questions!

[pheron_301]

Hello Paul,

Working now thank you.  The solution I think was a clean un-install and reinstall running as Admin. 

It got a bit confusing there because I was trying other things as well.

Cheers,

Philip

[MarkCK_NL]

Hello Paul,

I had the same problem. Working through the sequence (winsock reset, Automatic clean uninstall for Autodesk Fusion 360 and reinstall) corrected the problem.

Thanks,

MarkCK

[Anonymous]

Hi Paul,

Thanks again for the answer. It worked but only once : I performed a winsock reset, then clean uninstall, then reinstalled Fusion 360. The software worked all right and I could see in my task manager the Browsers functionning. I closed the program. Then tried to open it again : same problem occured.

I have also tried the other solutions mentionned in this forum. Disabled the Antivirus and firewall... No way. I tried to install Fusion on a newer computer with W7 + SP1, same problem.

Any idea would be welcomed

[MarkCK_NL]

Just an idea but have you change the properties of the shortcut in "run as administrator". I think Paul mentioned somewhere in a thread (or this thread) that this would prevent the need to reset winsock.

[Anonymous]

Thanks Mark, I did this and as well changed the properties of the Browser.exe , running them as Administrator, not to avail...

[Anonymous]

I experienced the same problem. Could not open fusion, could not re-install, could not uninstall!!!!!!!

Used Revo uninstaller to remove every trace of Fusion then re-install. Now working. Hope this helps.

Not cool as I am in the middle of a project!

[paul.clauss]

Hi @Anonymous

Thanks for the response! To help us investigate this issue, would you mind clarifying which version of the Revo uninstaller you used (free, pro, or pro portable)? We appreciate your input on this and apologize for any inconveniences this may have caused you.

[Anonymous]

HI. I used Revo 2.04 free version. After the uninstall I did 2 scans at moderate level and deleted all items it could find. Then I re-installed the latest version of Fusion.

It appears to be working OK now.

[Anonymous]

Hi Paul,

The only way I found to keep using Fusion is to leave it open constantly, even when I am not using it. The fact that I go onlin or offline does not seem to affect it...

[paul.clauss · Accepted solution]

Hi @Anonymous

Thanks for the response and my apologies for the late reply. We were able to track this issue down and found that updating Microsoft Visual Studio has consistently worked to resolve this problems - you can learn more about this solution at this link. What we found was we needed to update Visual Studio (per this link here) and then restart Windows. After restarting, Fusion seemed to work okay (although on initial launch the data panel was white. Restarting Fusion fixed this).

[Anonymous]

thanks, Paul, it worked fine !