Fusion no longer opens in my mac

[Anonymous]

Hi,

I'm getting frustrated and think I've tried everything. Fusion has been working really well for the past 3 months.

Yesterday, it no longer starts on my mac. The Fusion page opens and it waits and then says a message about not having enough data to work offline so it will work online then closes / crashes.

Here's what I've done and still have the same error:

• I think I've deleted all records of Fusion from my mac
• re installed Fusion from the website
• re installed Fusion from the app store

Same problem occurs as described above.

I also have Fusion using the same ID on my work pc / tablet but don't use it for much as it's not easy on my work computer.

Any ideas or steps that I may not have deleted all traces of Fusion from both locations (web download and app store download) so that I can start again?

Thanks,

Paul

[Anonymous]

Hi,

I'm getting frustrated and think I've tried everything. Fusion has been working really well for the past 3 months.

Yesterday, it no longer starts on my mac. The Fusion page opens and it waits and then says a message about not having enough data to work offline so it will work online then closes / crashes.

Here's what I've done and still have the same error:

• I think I've deleted all records of Fusion from my mac
• re installed Fusion from the website
• re installed Fusion from the app store

Same problem occurs as described above.

I also have Fusion using the same ID on my work pc / tablet but don't use it for much as it's not easy on my work computer.

Any ideas or steps that I may not have deleted all traces of Fusion from both locations (web download and app store download) so that I can start again?

Thanks,

Paul

[pawel.potyrala · Accepted solution]

Hi @Anonymous,

thank you for posting. I am sorry to know you were experiencing this behavior. We had a service outage last night (see this post) and I believe the issue you ran into was linked to it. It is resolved already and you should be able to launch Fusion 360 and log in.

If the issue persists, let us know. Thanks!

Best regards,

[pawel.potyrala · Accepted solution]

Hi @Anonymous,

thank you for posting. I am sorry to know you were experiencing this behavior. We had a service outage last night (see this post) and I believe the issue you ran into was linked to it. It is resolved already and you should be able to launch Fusion 360 and log in.

If the issue persists, let us know. Thanks!

Best regards,