Fusion Mac Crashing every 5 minutes

[dstoddard]

Fusion is consistently crashing with very simple operations

Fusion has sent multiple crash reports about this.

Those crash reports just seem to go into a black hole... I never get any sort of response or update about them via email, or other contact.

I have created 3 new documents, extruded a couple of simple shapes (boxes, 4 sided trapezoidal shapes) and fusion crashes when i try to perform secondary operations (extrude sketch #2 to the top surface of another shape, or radius a few edges of one of the shapes).

Again, these are VERY simple shapes.

Fusion has been running very well on 2 different computers, until today (after i updated to the most recent update).

I have already used the utility to clear the local cache and also run "repair".

The most recent crash report: 774433214

iMac Pro (18core xeon) Vega64 16b Graphics, 64GB ram. MacOS Sonoma 14.5

I have this personal account that I am using mostly for 3d printing and my desktop CNC at home, but I have also been interested in using Fusion for our 4 person design team at work- I have been learning more about fusion to evaluate Fusion to possibly migrate our team at work from Solidworks.

Not having a good experience, and this is not representative of a product that I would recommend to my manager.

Hopefully someone can suggest a resolution for this.

-Dave

[RajkumarIlanchelian]

@dstoddard Thank you for providing the report ID. We were able to get to all the reports you have been sending us. All the crashes looks to be related to graphics. 

In your Fusion preferences for graphics if you set them to OpenGl does these crashes reduce? 

[Phil.E]

Hi,

Thanks for reporting this. I found your crashes, thanks for the report number, and thanks for sending those all in.  Every report helps.

This is a graphics related crash for Intel processor macs that only affects some customers, mostly with eGPU. We're investigating it now. I've asked the graphics team to follow up with you to gather additional information to help the investigation. We have no internal mac testers that are able to repeat this crash, which is how it would be debugged.

In the mean time, try running with graphics effects turned off. (Help > Support and Diagnostics > Graphics Diagnostic > Limit effects toggle at the bottom)

Also, you could try changing the graphics driver type in Preferences if there is a choice on the dropdown menu.

If you are using an eGPU try running without it.

[dstoddard]

Thanks for the responses, Yes I suppose I am an edge case- I do have an eGPU, I really only use this for accelerated 3D rendering.

OpenGl is the only option availble.

FWIW I already had Limit graphic effects Off.

Disabling the eGPU (unplugging it) seems to resolve the issue, but this is obviously not a desirable workaround since I am in and out of 3D rendering daily... sometimes hourly, and switching back and forth from CAD to rendering.

I can set fusion to "prefer external GPU" in the finder but there is no way to manually set a preference to use only the internal GPU from MacOS itself.

Other apps (Photoshop, Blender etc.) can see the GPUs available and they can be enabled or disabled individually within the App. So it seems like the only way to "choose" a specific GPU is from within the app itself, and Fusion does not seem to have this as an option.

 

[rui_wang]

@dstoddard, did Fusion still crash after you set fusion to "prefer external GPU" in the finder? Thanks. 

[dstoddard]

I have emailed Rui my diagnostics.

I have disabled multi threading as suggested, and will do some testing with that option, as well as Selecting the eGPU as "preferred".

[dstoddard]

Just sent updated crash report and emailed Rui Diagnostics.

Report# 774815771

This was with multithreading OFF

I'll try one more test with eGPU "preferred"

[dstoddard]

Note- after this last crash my file panel was blank, after signing out and trying to sign back in the splash screen was completely white and could not access fusion service utility from the help menu . I had to turn off eGPU being preferred to get a usable splash screen. logged out and back in.... When re-enabling eGPU as preferred- fusion interface is partially blank. Accessing the service menu and doing a repair now.

[dstoddard]

Repair failed (could not quit all processes, Autodesk identity manager kept re-launching). Ran uninstaller from Launchpad, trashed everything in Autodesk Application Support, and deleted all fusion and Autodesk plist files in preferences (should be clean now), rebooted.

Re-downloaded personal version installer, and re-install... Install failed (bad permissions?) Copied installer to the desktop and re-run. Install successful.

[dstoddard]

Brand new install- with eGPU "Preferred" I get partially blank screen in Fusion.

 

[rui_wang]

Now, I can reproduce the crash issue and would work with development team for more investigation. Thanks for your information. 

[dstoddard]

Thank you for your help.

[orlando1]

I am having the same exact problem.. Mac mini (2018) latest MacOS with egpu rx5700xt fusion crashes with very simple extrude operations. I have fusion preferred to external gpu. Issue goes away when I unplug(turn off) egpu.. not ideal solution to this problem 

I tried setting the driver to openGL and still have the same problem. I have sent multiple report logs: 00526877

[rui_wang]

Thanks for your information, @orlando1.

The issue has been addressed and would be available in next release. Also, you can join the Inside Program and have a try with Insider builds. Thanks. 

Thanks,

-Rui 

[orlando1]

That is good to hear. How do I join the Inside Program? I Would love to assist.

[rui_wang]

Thank you, @orlando1. 

Please go to Help -> Community -> Insider Program. Then sign up the Insider Program. Thanks.