Error while logging in

[meE95HT]

I cannot start up fusion. I had it installed previously and can no longer log in. I have reinstalled multiple times, ran the cleaner, and removed any registry entries, but still no joy.

[saito.kh]

Hi @meE95HT,

Thank you for posting and welcome to the community!

Sorry to hear that is happening.  It looks like you were able to log in Fusion before.  If yes, can you please try suggestions in this artcle if you have not tried these?

If those did not help, can you please manually collect the Diagnostic log files for Fusion in the system and send them to me (kanehiko.saito@autodesk.com)?

This link details how to manually collect the log files.

I would be also appreciate your sharing a screenshot of the error message!

If you have any questions, please let me know!

Thanks.

[meE95HT]

Hi there, 

I have tried those steps so I shall send you an email with the logs.

Thanks

Cameron

[saito.kh]

Hi @meE95HT ,

Thank you for  the update.

Sorry to hear my suggestions did not work.  I will take a look at the log files and get back with you once I have something to share!  Thank you for your patience.

Thanks.

[saito.kh]

Hi @meE95HT ,

Thank you again for sharing the log files!

As I took a look at the logs, at this time it seems like this could be related to anti-virus or firewall issue.

20190203T201541 W Login - Empty login url, no time settings difference, possibly caused by firewall issues. HttpCode: 0
20190203T201541 I login end 0
20190203T201541 E login failed 5.53553

If you are using an anti-virus or firewall program, can you please review this article to see if Fusion 360 executables were added to the whitelist in your anti-virus software settings?

Also, if you are using a proxy server, please check this and see if this helps.

Hopefully this helps.

If you have any questions, please let me know!

Thanks.

[meE95HT]

Hi,

So I went through those steps and disable my antivirus and firewall temporarily to see if that would make a difference, and it did not.

Thanks

Cameron

[saito.kh]

Hi @meE95HT ,

Thank you for the update!

Sorry to hear it is still persisting.  I am discussing this with my colleagues currently.  I will get back here once I have something to share!  Thank you for your patience.

Thanks.

[saito.kh · Accepted solution]

Hi @meE95HT ,

I just heard back from my colleague.  The log shows it still uses proxy and caused fail to log in.

Can you please review "Proxy Server Settings" in the Solution section of below article?

How to configure proxy server and firewall for Fusion 360 (Windows)

Hopefully this helps.

If you have any questions, please let me know.

Thanks.

[meE95HT]

Oh my god I forgot about those proxy settings.

I have it working now.

Thanks so much for your help!

[saito.kh]

Hi @meE95HT ,

Thank you for your update.  I am glad to hear it works now!

Enjoy Fusion,