Document is still uploading...

[Unbekannt353]

Hello, i am having similar issues to other members in here, however have not been able to fix it.
I am using fusions personal edition and am thus limited to 10 editable files. This wouldnt be a big issue if i had more than that, but while trying and failing to save my document yesterday night, i am today left with 8 files which are saying that they are still uploading. (unable to open or click)

files were created when trying to save a document which kept erroring due to locally linked files (which werent local? and have not presented issues in the 75 revisions before this..)

I have thus far tried the following without success:

Job Status

tried clearing the job status, job status list is empty

Updating Fusion

ive updated fusion to the latest version

Offline Mode

entering offline mode and or restarting did not solve the issue

Clear Cache Data

tried clearing the cache data both online and offline

Checking for the files online in web

tried checking to see if the files are present online (and maybe deleting them there)
files arent anywhere but on my local machine.

following: https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/File-stuck-in-uplo...

• Text Command to remove the upload que

command ran successfully removing 0 from the que.

• Manually clearing the upload que

following the guide deleting/moving files still left with the same que.


I have also tried this without success
-Launch Fusion
-Go Offline (manual switch)
-Close Fusion
-Rename the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file
For me there is no "Options" folder
-Launch Fusion
-Editable Document list should be empty

EDIT (it was in appdata not local, i found it):

%APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments 

renamed to _backup092024 for now, opening fusion 0/10 editable documents, documents are gone.
entering online mode again, they returned.

theres probably more that i tried however i may have forgotten by now.

attatched are the logs.

[RajkumarIlanchelian · Accepted solution]

@Unbekannt353 Can you please try the below?

• Launch Fusion
• Go Offline (manual switch)
• Close Fusion
• Rename the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file (OR) \AppData\Roaming\Autodesk\Neutron Platform\Options\<user ID> login__ActiveDocuments file
• Launch Fusion
• Editable Document list should be empty
• Mark a single document editable
• Go Online

[Unbekannt353]

that worked, thank you so much for the quick reply! 

[dustbuster7000]

I had the same problem this morning and this resolved my issue also. I just added "_OLD" to the end of the active documents file mentioned above and program generated a new "login_ActiveDocuments" file to replace it when I booted it up.

Thanks.

[jveigli63]

This worked for me too, after I had tried everything that was listed above and finally this worked. Thanks so much!

[timo_helmstetter]

This didn´t work for me. I performed all the steps. But Fusion won´t launch without connection. So I need to reconnect to launch Fusion. Now I have 3 instead of 2 documents uploading. One with name, two without.

[timo_helmstetter]

Edit: was wrong understanding of "manual switch" 

Now my list is empty!

Worked for me!

[jtennant59]

THANK YOU! THANK YOU! Solved my issue when nothing else would. You Rock!

[rick3VBYE]

It worked! (Must click View/Hidden items in file explorer first. login__ActiveDocuments is hidden) Thanks!

[mojothesandman]

Hello, I have followed this but then get stuck as there is no options folder after the neutron folder but then the options folder is not there .......

\Options\<user ID> login__ActiveDocuments file

[RajkumarIlanchelian]

@mojothesandman Can you please confirm if you looked for it in both locations? Also do you have the personal entitlement?

%APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file (OR) \AppData\Roaming\Autodesk\Neutron Platform\Options\<user ID> login__ActiveDocuments file