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Hi, so as mentioned on the title I can't open a file after it was saved. 299 version is working and 300 is not.
Hi, so as mentioned on the title I can't open a file after it was saved. 299 version is working and 300 is not.
Hi @Emil.Latypov,
thanks for the request!
Does the behaviour occur after certain changes that you are making to the affected design? Could you send me a shared link to the design for further testing (either here or in a private message)?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the request!
Does the behaviour occur after certain changes that you are making to the affected design? Could you send me a shared link to the design for further testing (either here or in a private message)?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the reply. I have the following questions which will help me figure out if the issue is related to blocked permissions for some operations within the Cloud Storage:
- Does this happen for one specific file or for any file?
- Are you able to create new designs within the same project?
- Are you the project owner (i.e. creator) of the project you are attempting to save the file to?
- If you are not the owner, what is your role within this project (Administrator / Editor / Viewer)?
- Which hub is the file stored on - a personal one (i.e. single user storage, available under http://myhub.autodesk360.com) or a Team Hub (available under http://<hubID>.autodesk360.com)?
- Which Autodesk Account owns the Cloud Storage the project is saved onto?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the reply. I have the following questions which will help me figure out if the issue is related to blocked permissions for some operations within the Cloud Storage:
- Does this happen for one specific file or for any file?
- Are you able to create new designs within the same project?
- Are you the project owner (i.e. creator) of the project you are attempting to save the file to?
- If you are not the owner, what is your role within this project (Administrator / Editor / Viewer)?
- Which hub is the file stored on - a personal one (i.e. single user storage, available under http://myhub.autodesk360.com) or a Team Hub (available under http://<hubID>.autodesk360.com)?
- Which Autodesk Account owns the Cloud Storage the project is saved onto?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the reply!
If this happens for a certain file after some certain modelling operations, it would be interesting to know at which point the corruption takes place. We grant the confidentiality of the shared files as per §16 of our Terms of Agreement - would it be OK for you to share the file with that information?
Regarding my previous questions, the very same file cannot be stored in two Cloud storages at the same time. The affected file is either in a certain personal Hub or a certain Team Hub and I was wondering
The very same file cannot be stored in two Cloud storages at the same time - it is either in a certain personal Hub or a certain Team Hub. I am assuming from the latest post (i.e. about myhub.autodesk360.com) that it actually is a personal Hub. In that case, could you also share the email address of the owner of this personal hub?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the reply!
If this happens for a certain file after some certain modelling operations, it would be interesting to know at which point the corruption takes place. We grant the confidentiality of the shared files as per §16 of our Terms of Agreement - would it be OK for you to share the file with that information?
Regarding my previous questions, the very same file cannot be stored in two Cloud storages at the same time. The affected file is either in a certain personal Hub or a certain Team Hub and I was wondering
The very same file cannot be stored in two Cloud storages at the same time - it is either in a certain personal Hub or a certain Team Hub. I am assuming from the latest post (i.e. about myhub.autodesk360.com) that it actually is a personal Hub. In that case, could you also share the email address of the owner of this personal hub?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the explanation!
Is there any other design (or maybe an extracted part of this design) that you are able to reproduce this behaviour for and share with us?
Thanks!
Best regards,
Hi @Emil.Latypov,
thanks for the explanation!
Is there any other design (or maybe an extracted part of this design) that you are able to reproduce this behaviour for and share with us?
Thanks!
Best regards,
For now, problem was solved by deleting mirror feature and full remodeling component from scratch (day of modeling instead of 1 click) Interesting thing corrupted component can't be extracted as a part of an assembly. When I exported assembly as STEP file and reuploaded it to F360 there was empty space. Also, when I exported as STEP only corrupted component and tried to bring it back to F360 it gives an error
For now, problem was solved by deleting mirror feature and full remodeling component from scratch (day of modeling instead of 1 click) Interesting thing corrupted component can't be extracted as a part of an assembly. When I exported assembly as STEP file and reuploaded it to F360 there was empty space. Also, when I exported as STEP only corrupted component and tried to bring it back to F360 it gives an error
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