Can't open file after saving on team hub

[Emil.Latypov]

Hi, so as mentioned on the title I can't open a file after it was saved.  299 version is working and 300 is not.

[Emil.Latypov]

I had promoted earlier version but after a few savings problem appeared again. Also, I exported file as  f3z then uploaded it to personal hub, but after several savings, I had the same problem. 

[pawel.potyrala]

Hi @Emil.Latypov,

thanks for the request!

Does the behaviour occur after certain changes that you are making to the affected design? Could you send me a shared link to the design for further testing (either here or in a private message)?

Thanks!

Best regards,

[Emil.Latypov]

Yes, I'm trying to continue work from last working saving and after several hours of work, it gives that error again and again. Maybe the problem with my account and recent email changing. Could you make some hard reboot to my account? I'm really tired, just wanna continue designing and release the product.  I can't share the file it is under NDA. 

[Emil.Latypov]

when exporting one of the versions
 

[pawel.potyrala]

Hi @Emil.Latypov,

thanks for the reply. I have the following questions which will help me figure out if the issue is related to blocked permissions for some operations within the Cloud Storage:

1. Does this happen for one specific file or for any file?
2. Are you able to create new designs within the same project?
3. Are you the project owner (i.e. creator) of the project you are attempting to save the file to?
4. If you are not the owner, what is your role within this project (Administrator / Editor / Viewer)?
5. Which hub is the file stored on - a personal one (i.e. single user storage, available under http://myhub.autodesk360.com) or a Team Hub (available under http://<hubID>.autodesk360.com)?
6. Which Autodesk Account owns the Cloud Storage the project is saved onto?

Thanks!

Best regards,

[Emil.Latypov]

1. I need at least several hours to test it in another file (just created one for a test, let's see what happens) 
2. yes
3. No, I'm editor but no one from team can't open the file (2editors and one owner) 

4. editor  

5. It happens on both storage
6. Not sure what it means

[Emil.Latypov]

I tried different options with project locations/ team members and it seems to me, the reason for the problem is a corruption of the model at current point in timeline. (mirror component then few operations )

[Emil.Latypov]

[Emil.Latypov]

tried to open from https://myhub.autodesk360.com

[pawel.potyrala]

Hi @Emil.Latypov,

thanks for the reply!

If this happens for a certain file after some certain modelling operations, it would be interesting to know at which point the corruption takes place. We grant the confidentiality of the shared files as per §16 of our Terms of Agreement - would it be OK for you to share the file with that information?

Regarding my previous questions, the very same file cannot be stored in two Cloud storages at the same time. The affected file is either in a certain personal Hub or a certain Team Hub and I was wondering 

The very same file cannot be stored in two Cloud storages at the same time - it is either in a certain personal Hub or a certain Team Hub. I am assuming from the latest post (i.e. about myhub.autodesk360.com) that it actually is a personal Hub. In that case, could you also share the email address of the owner of this personal hub?

Thanks!

Best regards,

[erez.kanaan]

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The very same file cannot be stored in two Cloud storages at the same time - it is either in a certain personal Hub or a certain Team Hub. I am assuming from the latest post (i.e. about myhub.autodesk360.com) that it actually is a personal Hub. In that case, could you also share the email address of the owner of this personal hub?

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I 

[Emil.Latypov]

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@pawel.potyrala wrote:

Hi @Emil.Latypov,

thanks for the reply!

If this happens for a certain file after some certain modelling operations, it would be interesting to know at which point the corruption takes place. We grant the confidentiality of the shared files as per §16 of our Terms of Agreement - would it be OK for you to share the file with that information?

Regarding my previous questions, the very same file cannot be stored in two Cloud storages at the same time. The affected file is either in a certain personal Hub or a certain Team Hub and I was wondering 

The very same file cannot be stored in two Cloud storages at the same time - it is either in a certain personal Hub or a certain Team Hub. I am assuming from the latest post (i.e. about myhub.autodesk360.com) that it actually is a personal Hub. In that case, could you also share the email address of the owner of this personal hub?

Thanks!

Best regards,

---

 last working version was exported as f3z  and then I tried to upload/work at personal and team hub.

[pawel.potyrala]

Hi @Emil.Latypov,

thanks for the explanation!

Is there any other design (or maybe an extracted part of this design) that you are able to reproduce this behaviour for and share with us?

Thanks!

Best regards,

[Emil.Latypov]

For now, problem was solved by deleting mirror feature and full remodeling component from scratch (day of modeling instead of 1 click) Interesting thing corrupted component can't be extracted as a part of an assembly. When I exported assembly as STEP file and reuploaded it to F360 there was empty space. Also, when I exported as STEP only corrupted component and tried to bring it back to F360 it gives an error