Unable to Access My Autodesk Account Due to Deleted Student Email

[melisa_thg]

I am experiencing an issue accessing my Autodesk account. I had a student membership linked to my student email address, but my institution has since deleted that email. Now, when I try to log in, I am prompted to receive a verification code either via my student email (which I no longer have access to) or via my phone. However, I am not receiving any verification codes on my phone either.

Since I cannot access my student email and I am not receiving the authentication code on my phone, I am completely locked out of my account. I would appreciate your assistance in recovering access. Pleeease let me know what steps I should take to verify my identity and regain access to my account. 

[ @melisa_thg  - Topic title and body has been edited to improve findability, and post moved to Installation & Licensing forum by @CGBenner]. 
[Original: Unable to Access My Adobe Account Due to Deleted Student Email]

[mathermann]

Hi @RajkumarIlanchelian 

I truly appreciate that my case has been escalated, but I have not yet received any update. Could you please let me know when and how I can expect to receive further information regarding the next steps? This situation is critical, as I have more than five years of important work stored in my account.

Thank you very much for your attention, and I look forward to your reply.

Mathis Hermann

[RajkumarIlanchelian]

@mathermann Our apologies on this. I was told that this is being taken care of. I am connecting again to see what happened. 

[aaronLV7DC]

@RajkumarIlanchelian 

Here's my number: Case 24874247

Such a disappointing customer service experience trying to navigate AI chats to get answers only for it to not be able to be any help at all. 

[RajkumarIlanchelian]

@aaronLV7DC Did you not chat/talk with a real agent? 

[aaronLV7DC]

The AI chat would not connect me with a real agent since I was not logged in. Had to make a new account to be able to get past that and it then made a support case number. Was never connected to a human, tried the support phone number and was runaround back to online support. So just felt like I was going in circles. You're the first human to respond to me.

[carzeke]

@RajkumarIlanchelian 

have the same issue like everyone else my case number is  25129431 can you could you please help t he escalate ticket? 

thank you
Zeke

[RajkumarIlanchelian]

@carzeke What are you being told as a result of that case ID? 

[carzeke]

@RajkumarIlanchelian  the agent said a team will contact me by email but it has been few hours and no one  contacted me by email 

[RajkumarIlanchelian]

@carzeke @It’s definitely slower over the weekend. By the end of your Monday let us know if this is resolved.