There was an error while logging in to Fusion 360 (mac)

[scottian.hollins]

Fusion 360 (mac) will not Load. report error "There was an error while logging in to Fusion 360 (mac)"

System & OS

MacBook pro (13 inch, 2017, Four Thunderbolt 3 ports)

3.1GHz Corei5

8GB 2133MHz LPDDR3

Intel Iris Plus Graphics 650 1536 MB

macOS Mojave version 10.14.4

I've completed the following...

1. Followed support articles. -

   1a -Network restarted - Done

   1b Firewall disabled - Done

   1c check time zone and current time is correct on system - Done

   1d macbook pro restart

   1e delete LoginState.xml file - Done

   1f Cleanly Uninstall using Fusion Cleaning tool - Done

   1g install latest update for Mac OS (10.14.4) - Done

   1h download latest .dmg of Fusion 360- Done

   1i reinstall Fusion 360 - Done

Results...

Same error message... "There was an error while logging in to Fusion 360"

Relaunched Fusion 360 using a different network connection 

Same error message... "There was an error while logging in to Fusion 360"

2. Logged into Autodesk account online to check my username & password - all fine, I can access my designs online.

3. Downloaded log files and attached them to this post.

Please can anyone help with this error. I've followed similar errors posted online but nothing has solved the issue for me.

Thanks

Scott

[scottian.hollins · Accepted solution]

Okay... I'm answering and solving my own issue with Fusion 360.

This may help some else with the same problem.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

extract below that worked for me.

Solution:

Add some exceptions for the domains utilized by Fusion 360 in the Bypass Proxy Settings: 

1.    Choose > Apple menu > System Preferences, then click Network 
2.    Choose the network service you use from the list, for example, Ethernet or Wi-Fi. 
3.    Click Advanced, then click Proxies 
4.    Copy and paste the domains below in the Bypass proxy settings for these Hosts & Domains field. 

*.autodesk.com, *.autodesk360.com, *.google-analytics.com, *.akamaiedge.net, *.ui-dls360.autodesk.com, *.services.autodesk.com, *.fusionapi.autodesk.com, *.a360-statusdashboard.s3.amazonaws.com, *.accounts.autodesk.com, *.api.autodesk.com, *.appstreaming.autodesk.com, *.amazonaws.com, *.notifications.api.autodesk.com, *.mcmaster.com,  
*.uploads.protolabs.com, *.deploy.akamaitechnologies.com, *.tracepartsonline.net, *.akamai.com 

5.    Select OK and Apply 

[Anonymous]

I also have the same problem and I did try your solution. It COMPLETELY WORKED!!! Thank you :") You saved my day 😍

[Anonymous]

Still getting the same logging in error..!! please help me wasted almost a day..!

[mdahlFK4L7]

Thank you!

Thank you!!

Thank you!!!

[Anonymous]

I have the same problems. exceptions dont helps. what can I do?

[steve.gelezi]

i have the very same problem and i am operating a pc how can i solve this issue?

[jd]

Thank you very much. It worked!!!!

[david.p.busch]

Thanks! Much appreciated