Sufficient data not found to switch to ofline mode

[Anonymous]

Hello,

I'm a beginner with Fusion 360 and i can't connect to be online mode.

Somebody can help me to adjust my user data or licence manager to connect Fusion360 to the cloud!

thank you

[innovatenate]

If you go to the Help > About menu, what does the active plan field say? Is there an error message when you log into Autodesk Fusion 360?

There is also a diagnostic log file command located on the help menu (if you can access it). Can you upload your log files to this post?

Thanks,

[innovatenate]

I had one more thought on this issue. Can you test the following suggestion?

Mac OS
1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Web Services

3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

I hope this helps!

Thanks,

[Anonymous]

Hello Mr Nathan,

Even though i delete Loginstate.xml file in Webservices, and start the software with logging on again, the software still crashes.

[innovatenate]

Would you mind submitting any error reports your run across to Autodesk? I don't see any submitted from your e-mail address, currently. 

The information from these reports can be a big help.

It may also help to collect your diagnostic log files:

Please upload them to this forum discussions.

Can you also try the following suggestion?

Go to the Preferences in Fusion 360 and in the Data Collection and Use panel, try disabling all options.

I hope this helps.

Thanks,

[Anonymous]

yes i tried that as well sir

But, i am not getting the fusion 360 error report tab and i cannot go to preferences -> Data collection and use because Fusion crashes as soon as i click ok in sufficient data not found to go online.

[innovatenate]

Thank you for the update. I just looked again and I did not find any error reports submitted to Autodesk after the crash. Are you being prompted to submit an error report? If so, can you please submit an error report? It will be helpful to review this information. 

Does this issue only while trying to use Fusion on one particular network? Have you been able to test any other networks?

What timezone are you currently located in? 

Thank you,

[Anonymous]

Thanks a lot sir for getting back to me.

No sir, the error report is not getting prompted hence i cannot submit the error report.

I have tried running Fusion on other networks as well but, no use of that.

 I  am located at India, Asia - Time zone IST (UTC +5:30) 

Can we find some common time where in both of us are available and have a net meeting?

Thanks,

Rajkumar

[innovatenate]

I believe @masa.minohara is engaging you directly. You may have more overlap with him. I'm in the Pacific Time Zone (UTC-8).

One more suggestion you may want to try is to delete the currently cached options and also to delete the BrowserCache folder. 

Below are the exact instructions for Windows:

1. Browse to %appdata%\autodesk\neutron platform\options\{alphanumeric folder name}.
2. Delete NGlobalOptions.xml.
3. Browse to %appdata%\autodesk\neutron platform\options
4. Delete NMachineSpecificOptions.xml
5. Browse to %temp%\autodesk\
6. Delete the BrowserCache folder.
7. Launch Fusion 360

Could you give that a try?

Thanks,

[Anonymous]

Thank you so much sir.

Yes Mr Minohara was in touch with me and we got connected and tried to resolve the issue.

He even followed the steps told by you and performed a clean uninstall and reinstalled it again.

Still the issue is there.

He has made a note on the issues and captured all the issues along with the videos and screenshot of the screen.

He will be sharing the same to the support team in U.S. and get back to me ASAP.

Hopefully it might be resolved by the U.S. Team.

Thanks and Regards,

Rajkumar

[innovatenate]

Thanks for the update. I'm glad that you were able to connect with @masa.minohara. Is it possible to test Fusion 360 on a different network? I am curious to know if this issue is specific to the network that you are using Fusion on. 

In the meantime, I will connect with Masa to learn more about the issue, thank you.

[Anonymous]

Thank you so much for getting back to me sir.

I have connnected with around 4 different networks, which my friends are already using the same and running fusion without any issues and still my fusion does not work.

The same issue is repeated.

Please do the needful 

Thanks and regards,

Rajkumar

[masa.minohara]

Hi Rajkumar,

I'm sorry that the issue is still ongoing. I have read the private message from you, thank you for the information. Currently I'm working with my teammates to find out what might be the cause of the issue. I don't have any other solutions right now but I'll definitely get back to you as soon as I have more information.

[Anonymous]

Thank you so much Mr Minohara.

Please do the needful.

I will be awaiting for your reply.

Thanks and Regards,

Rajkumar

[Anonymous]

Hi there! Sorry to bother you guys but I currently have the same problem. I double click the icon in my desktop, fusion opens, and then the error "Sufficient data not found to switch to offline" mode" appears. As soon as I click Ok, Fusion opens and then immediately crashes. Are there any way I can fix that? 

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@masa.minohara wrote:

Hi Rajkumar,

I'm sorry that the issue is still ongoing. I have read the private message from you, thank you for the information. Currently I'm working with my teammates to find out what might be the cause of the issue. I don't have any other solutions right now but I'll definitely get back to you as soon as I have more information.

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[Anonymous]

Hello,

I experience exactly the same.

Just installed a new trial instance, logged in, then starting the application , same error and then crash.

[Anonymous]

Well guys, same here on Windows AND Mac.

Starts by "you've been in offline mode for more than 2 weeks....." then "we're going online..." then the crash.

Re-installed a few times, automatically, manually etc etc. None works.

Is this to do with the current outage?

[James.Youmatz]

Hi @Anonymous and @Anonymous,

I do believe that this is directly related, but if possible can you guys provide me with the crash numbers (CER) when you submit the crash report? I want to verify this as you should NOT be crashing as a result of this error message.

From what both of you describe, this error message is coming after a fresh reinstall or a fresh install. My thoughts are that since you've reinstalled and most likely deleted your login cache data (username/password credentials), when you go to enter them and authenticate your login, since we are having an outage and cannot talk to the backend servers, it cannot validate your login information and thus you are seeing this error message. If you do not believe this is the case please let me know and we can collect log files and troubleshoot this deeper. 

Also, feel free to try @innovatenate suggestion at the bottom of the post here in deleting the browser cache as well as the login state. It has seemed to work for some users but not for others. Would love to know the outcome. 

Thanks!

[Anonymous]

Just wanted to add to this thread, I am also experiencing the same issue. Fusion was working fine on my previous computer on the same network, just got a new computer and started installing my Autodesk apps and this error seems to be stopping all of them including fusion from launching successfully. I haven't yet tried uninstalling and reinstalling but I have tried the other suggestions given. I have a suspicion that the issue has to do with me not giving akamai net client total access to my network. Any input is appreciated.

Thanks

-Reid Templeton

[Anonymous]

I just did what you suggested in the link "here" and I still have the same problem. 

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@James.Youmatz wrote:

Hi @Anonymous and @Anonymous,

I do believe that this is directly related, but if possible can you guys provide me with the crash numbers (CER) when you submit the crash report? I want to verify this as you should NOT be crashing as a result of this error message.

From what both of you describe, this error message is coming after a fresh reinstall or a fresh install. My thoughts are that since you've reinstalled and most likely deleted your login cache data (username/password credentials), when you go to enter them and authenticate your login, since we are having an outage and cannot talk to the backend servers, it cannot validate your login information and thus you are seeing this error message. If you do not believe this is the case please let me know and we can collect log files and troubleshoot this deeper. 

Also, feel free to try @innovatenate suggestion at the bottom of the post here in deleting the browser cache as well as the login state. It has seemed to work for some users but not for others. Would love to know the outcome. 

Thanks!

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